Senior Patient Safety & Risk Advisor

The Doctors Company; East Lansing (MI); Hybride; USD 104 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health insurance and benefits package

401(k) with company match

Paid holidays and time off

Career development opportunities

Résumé du poste

The Doctors Company seeks a Senior Patient Safety Risk Manager for a hybrid role at an office located in East Lansing, Michigan. You will advise physicians and healthcare organizations, develop risk mitigation strategies, and deliver education to improve patient safety while supporting growth and retention.

Collaboration with underwriting, claims, and sales teams is essential. This role emphasizes data-driven insights, customized service plans, and proactive risk identification to protect

Qualifications

• Certifications in patient safety and risk management disciplines (e.g. CPPS, CPHRM, CHPQ).
• Registered nurse or healthcare experience preferred.
• 10 years of healthcare or insurance risk management experience.

Responsabilités

• Responds to members' questions with 24/7 availability and email access.
• Performs risk assessment and provides risk management solutions to members.
• Develops service plans for large accounts and documents in systems.
• Delivers CME and non-CME training for members.
• Identifies topics for alerts and educates members on risk mitigation.
• Partners with underwriting, claims, and sales to grow and retain business.

Connaissances

Patient safety expertise

Risk management consultancy

Communication skills

CPPS, CPHRM, CHPQ certifications

Outils

None

Description du poste

The Doctors Company is seeking a Senior Patient Safety Risk Manager. This is a hybrid position located at one of our companies offices, with the preferred office being East Lansing, Michigan.

At The Doctors Company, we are committed to advancing patient safety and supporting healthcare professionals with industry-leading risk management expertise. We are seeking an experienced Senior Patient Safety Risk Manager to serve as a trusted advisor to our physician members, healthcare organizations, and internal business partners.

In this highly consultative role, you will leverage your expertise in patient safety, healthcare risk management, and clinical operations to identify emerging risks, develop practical solutions, and deliver meaningful education that improves outcomes. You will partner with physicians, healthcare leaders, underwriting, claims, and sales teams to provide strategic guidance, strengthen client relationships, and support business growth and retention. Through data-driven insights, customized service plans, and proactive risk mitigation strategies, you will play a critical role in helping our members deliver safer care while protecting their practices and organizations.

This is an excellent opportunity for a seasoned healthcare risk management professional who is passionate about patient safety, relationship building, and making a measurable impact across the healthcare continuum.

Qualifications

• Certifications in nationally recognized patient safety and risk management disciplines (i.e. CPPS, CPHRM, CHPQ)
• Registered nurse or other healthcare experience preferred
• 10 years experience in healthcare or insurance risk management

Responsibilities

Member Service

• Responds to members' questions 24/7 availability and e-mail access.
• Identifies and provides consultation to members regarding risk management solutions (phone/e-mail communications or in-person discussions.
• Provides, direct and assist members with available resources including (tool kits, CME, data analytics, articles, self-assessment tools, etc.).
• Delivers solution focused risk management and patient safety consultation to members in a cost effective manner.
• Delivers live and web-based CME and non-CME training.
• Provides PS/RM services & documents in appropriate systems.
• Develops service plans for large accounts including documentation and Nova entry.
• Participates and contributes to Operational Reviews and Roundtables.
• Proactively identifies topics and sends members general alerts related to their practice.

Risk Identification and Solutions

• Works with Underwriting and Claims to analyze and provide solutions for accounts with loss ratios exceeding expected performance.
• Supports the development of general service plans using closed claims data that address specific physician specialties, entity types, healthcare procedures, patient comorbidities, patient diagnoses, and other factors that contribute to patient injury.
• Gathers risk data (e.g. account-level, specialty comparison. and shares with account team members for risk analyses and solutions.
• Participates in the development & updating of CME and non-CME training as approved by Regional Leader.
• Identifies requested training trends and share with management to develop articles and on-line training.

Business Development and Relationship Development

• Identifies and shares new business opportunities with the account team.
• Participates and contributes to analysis of submissions and presentations to new business opportunities.
• Develops account relationships with large accounts including the development and implementation of service plans.
• Develops relationships with the direct sales team and independent agents to assist where needed in the production and retention of business.

Plan Development and Implementation

• For assigned accounts and territories, provides input to regional implementation plans

Salary Range: $103,791 - $140,068.

• This position is eligible for participation in the Company's Short-Term Incentive Plan (STIP), offering additional compensation driven by individual and company performance.
• Compensation is determined based on factors such as skills, experience, education, and market considerations. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay. Salary may also include additional geographic differential for employees working in higher-cost labor markets, including states such as New York and California. While the posted range reflects our anticipated hiring range, we remain open to considering candidates with exceptional qualifications, specialized expertise, or directly relevant experience that may warrant compensation outside of that range.

We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.