Clinic Patient Representative - Multi Specialty

CHRISTUS Health; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health in Longview, Texas, is seeking a Front Desk/Receptionist to greet patients, verify demographics and insurance, and collect payments. The role supports clinical staff by scheduling, routing, and maintaining a courteous, organized lobby environment.

The position requires strong communication skills, basic medical terminology knowledge, and the ability to type 40 wpm. 8AM–5PM, Monday–Friday, on-site at the clinic.

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology desirable.
• Excellent interpersonal and written communication skills.
• Ability to type 40 words per minute; 10-key calculator by touch.

Responsibilities

• Greets patients and visitors promptly and courteously.
• Checks in patients and updates demographics and insurance information.
• Handles payments and processes postings in billing system.
• Directs patients to financial counseling as needed.
• Maintains lobby and organization of the work area.
• Answers calls and provides information.
• Adheres to HIPAA and CHRISTUS Health policies.

Job description

Summary

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
• Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
• Will process payments received by patients and post into company billing system.
• Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
• Participates with other staff to collect prior balances at the time of service.
• Maintains and follows office scheduling policies.
• Answers telephone, screens calls, takes messages and provides information.
• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.
• Excellent interpersonal skills and ability to communicate well.
• Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Ability to type 40 wpm preferred.
• Prefer one-year work experience, preferably in a medical office setting.

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time