Senior Patient Relations Lead — Grievance & Compliance

UPMC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

UPMC is seeking a Patient Relations leader to oversee the resolution of complaints and grievances and to promote patient satisfaction across hospital departments. You will work with Patient Care Services and Patient Relations to ensure compliant, respectful handling of concerns.

In this role, you will coach staff, monitor case load, coordinate training, and integrate data into quality improvement initiatives while ensuring adherence to applicable policies and regulatory requirements.

Responsibilities

• Assist Director of Patient Relations with hiring and performance development for staff.
• Lead investigations of complaints and grievances per policy and coordinate with clinical teams.

Job description

UPMC is seeking a Patient Relations leader to oversee the resolution of complaints and grievances and to promote patient satisfaction across hospital departments. You will work with Patient Care Services and Patient Relations to ensure compliant, respectful handling of concerns.

In this role, you will coach staff, monitor case load, coordinate training, and integrate data into quality improvement initiatives while ensuring adherence to applicable policies and regulatory requirements.