Patient Relations Lead & Compliance Champion

Life in Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 52,000 - 72,000; Full time

Job summary

UPMC is seeking a Patient Relations professional to oversee complaint and grievance resolution in accordance with Policy Patient Compliant and Grievance Management. The role supports Patient Care Services and Patient Relations to promote excellent customer service and patient satisfaction.

Responsibilities include staff hiring and development, monitoring case load, and ensuring regulatory compliance. Strong communication, organization, and computer skills are essential for success in a

Qualifications

• Bachelor’s degree and 2 years’ customer service experience; or an Associate’s degree and 4 years; or HS diploma/GED with 5 years’ customer-service experience.
• Experience in a health care setting is preferred. Excellent verbal and written communication skills, organization, strong computer skills, and delegation.

Responsibilities

• Assist Director of Patient Relations with hiring and performance development for staff.
• Monitor Patient Relations staff in resolving patient complaints and grievances per policy.
• Lead units and case load to cover for team when out of office or at meetings.
• Develop partnerships with clinical teams to represent the voice of the patient and resolve grievances.

Skills

Verbal communication

Written communication

Organization

Delegation

Decision making

Team collaboration

Education

Bachelor’s degree + 2 years customer service

Associate’s degree + 4 years customer service

HS diploma or GED + 5 years customer-service

Job description

UPMC is seeking a Patient Relations professional to oversee complaint and grievance resolution in accordance with Policy Patient Compliant and Grievance Management. The role supports Patient Care Services and Patient Relations to promote excellent customer service and patient satisfaction.

Responsibilities include staff hiring and development, monitoring case load, and ensuring regulatory compliance. Strong communication, organization, and computer skills are essential for success in a