Senior Patient Registration Rep

Children's Hospital Colorado; Broomfield (CO); On-site; USD 32,000 - 47,000; Full time

Job summary

Children’s Hospital Colorado is seeking an experienced administrative patient access support role at its North Campus in Broomfield for full-time night shifts (3x12 hours, 6:00 pm–7:00 am). Responsibilities include scheduling, registration, patient check-in/out, insurance collection, and multi-department coordination.

You will mentor new hires, support process improvements, and provide exceptional customer service to patients, families, and staff while supporting productivity and audits.

Qualifications

• High School diploma or GED.
• Two years of healthcare, administrative, or customer service experience.

Responsibilities

• Provides patient support services including scheduling, registration, greeting, and check-in/out, and follow-up visit support.
• Resolves escalated patient or system issues following department protocols.
• Provides on-the-job training and mentoring for new hires.
• Acts as SME for team and assists with new/adjusted workflows.
• Participates in organization-wide initiatives/projects as assigned by leadership.
• Assists supervisor with productivity statistics, reports, and audits.
• Serves as liaison between Patient Access, other departments, and community; builds partnerships.
• Delivers high level customer service to patients, families, physicians, and others; answers appointment/procedure/service questions.
• Collects patient insurance information, documents payments, supports referrals/pre-authorizations/eligibility checks.
• Creates and communicates personalized estimates of financial responsibility for patients.
• Obtains treatment consent signatures and maintains policy understanding including guardian verification.
• Documents patient demographic information.
• Receives patient calls to schedule appointments and route calls as appropriate.
• Performs data entry in medical records system.
• Conducts patient/family rounds for comfort.

Skills

Customer service

Administrative tasks

Healthcare experience

Education

High School diploma or GED

Job description

Location: North Campus, Broomfield

Job Status: Full-time, 36 hours per week

Shift: Nights. Three 12-hour shifts per week, 6:00pm - 7:00am. Weekend and holiday availability required.

Duties & Responsibilities

• Provides patient support services which may include scheduling, registration, patient greeting and providing directions, patient check in/out and follow-up visit support; attempts to resolve escalated patient or system situations within the department, following escalation pathways.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides on-the-job training and mentoring for new hires.
• Serves as subject matter expert (SME) for team; serves as change agent for all new and adjusted workflows by assisting team members/patients and families with questions.
• Participates in various organization-wide initiatives/projects as assigned by leadership
• Assists supervisor with weekly or monthly productivity statistics, reports, workload re-assignments and audits.
• Acts as a liaison between Patient Access, other departments, and the community. Creates strong partnerships and communication pathways with peers.
• Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers; responds to complex questions regarding appointments, procedures and services.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensure patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consents forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Experience
  • Required: Two (2) years of healthcare, administrative, or customer service experience.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $22.87 to $34.30

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children’s Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Estimated Close Date: 10/29/2026