Patient Access Rep - Ben Taub Specialty Clinics / Mon.-Friday (7:45am-4:15pm) Bilingual preferred

Harris Health; Houston (TX); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Telecommuting option

Job summary

Harris Health in Houston, TX seeks a Patient Access Representative to handle registration, admission and insurance verification for inpatients and outpatients. You will deliver excellent customer service and collect accurate information while ensuring HIPAA privacy and patient rights are respected.

You will maintain comprehensive data for timely billing and optimal reimbursement, support care coordination across clinics, and work with a team to manage eligibility checks and patient

Qualifications

• High School Diploma or GED.
• 1 year in customer service oriented environment.
• Ability to communicate with patients and staff effectively.
• Capable of handling multiple tasks and paperwork accurately.

Responsibilities

• Register patients and verify insurance for inpatients and outpatients.
• Provide excellent customer service and collect accurate data.
• Explain patient rights per HIPAA and system policies.
• Ensure data supports timely billing and reimbursements.

Skills

Verbal communication

Writing reports

People interaction

Mathematics

Education

High School Diploma or GED

Tools

MS Word

PC skills

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary

Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Excellent customer service and ensure that accurate information is collected. Informs patients and assures they are aware of their rights as determined by HIPAA regulations and Harris Health System policy. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

Minimum Qualifications

High School Diploma or GED.

Work Experience: 1 year in customer service oriented environment.

Communication Skills

• Above Average Verbal (Heavy Public Contact)
• Writing/Composing Reports

Proficiencies

• PC
• MS Word

Job Attributes

Knowledge/Skills/Abilities

• Mathematics
• Other Knowledge Skills or Abilities: People Interaction

Work Schedule

• Weekends
• Flexible
• Eligible for Telecommute
• Overtime
• Travel

Other Special Requirements

Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.

Equipment Operated: Must have PC skills