Senior Patient Financial Navigator

Ensemble Health Partners; Norton (VA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners is seeking a Financial Navigating Senior Specialist to guide patients through financial obligations on-site at Ballad - Norton Community Hospital in Norton, VA. You will review benefits, estimate costs, and help with payment plans, while ensuring accurate documentation and regulatory compliance.

The role emphasizes patient experience, cross-functional collaboration, and ongoing process improvement, including openness to AI-driven enhancements and innovative workflows.

Qualifications

• 3 to 5 years in the revenue cycle or a related role.
• Bachelor’s degree or equivalent experience required.
• Experience in patient access or financial counseling is a plus.

Responsibilities

• Review benefits and estimate out-of-pocket costs for patients.
• Facilitate payment arrangements and ensure regulatory compliance.
• Calculate patient liability estimates and collect payments at point of service.
• Provide education and resolve issues to improve patient experience.
• Collaborate with case management, social workers, or physician liaisons.

Skills

Customer service

Financial counseling

AI innovation

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Revenue cycle systems

Job description

Ensemble Health Partners is seeking a Financial Navigating Senior Specialist to guide patients through financial obligations on-site at Ballad - Norton Community Hospital in Norton, VA. You will review benefits, estimate costs, and help with payment plans, while ensuring accurate documentation and regulatory compliance.

The role emphasizes patient experience, cross-functional collaboration, and ongoing process improvement, including openness to AI-driven enhancements and innovative workflows.