Senior Patient Financial Counselor

Ensemble Health Partners; Appleton (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Ensemble Health Partners seeks a Senior Financial Navigating Specialist to guide patients through complex financial aspects of care while supporting provider revenue goals. This role involves insurance verification, estimating patient responsibility, explaining coverage options, and structuring payment plans to reduce financial stress for patients.

You will analyze account trends, identify barriers to reimbursement, and collaborate with revenue cycle, clinical, and customer service teams to

Qualifications

• Insurance verification experience in a healthcare setting.
• Ability to estimate patient financial responsibility.
• Explain coverage options to patients clearly.
• Structure and negotiate patient payment plans.
• Analyze account trends to improve reimbursement outcomes.

Responsibilities

• Guide patients through complex financial aspects of care.
• Perform insurance verification and determine patient responsibility.
• Explain coverage options and assist in selecting payment plans.
• Analyze account trends to identify barriers to reimbursement.
• Collaborate with revenue cycle, clinical, and customer service teams to resolve issues.

Skills

Insurance verification

Patient communication

Healthcare analytics

Revenue cycle knowledge

Team collaboration

Job description

Ensemble Health Partners is seeking a Senior Financial Navigating Specialist to guide patients through complex financial aspects of care while supporting provider revenue goals. In this role, you will conduct insurance verification, estimate patient responsibility, explain coverage options, and structure payment plans to reduce financial stress for patients. You will analyze account trends, identify barriers to reimbursement, and collaborate with revenue cycle, clinical, and customer service teams to resolve issues. This mission-driven position combines analytics, systems expertise, and compassionate, patient-facing support to improve financial outcomes and experiences.