Senior Patient & Family Experience Concierge

UPMC; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

UPMC McKeesport is seeking a Flex Full Time, Patient & Family Concierge, Senior for the 3 M Acute Care Unit. This role focuses on delivering compassionate, patient-centered service to patients, families, and visitors throughout their hospital stay.

The Concierge, Senior supports navigation, logistics, and coordination across departments to ensure a seamless patient experience and high-quality care from arrival to discharge.

Qualifications

• Experience in hospital guest services or patient-facing roles.
• Strong communication and empathy in high-pressure settings.
• Ability to coordinate with multiple departments and staff.

Responsibilities

• Greet patients and families; provide directions and escort to destinations while protecting patient confidentiality.
• Coordinate transportation and equipment needs; track and log transport activities and orders.
• Provide administrative support; maintain charts, schedules, and patient flow to support unit operations.
• Promote positive patient and family experience; guide patients to the UPMC portal and assist with navigation as needed.

Skills

Customer service

Communication

Empathy

Job description

UPMC McKeesport is seeking a Flex Full Time, Patient & Family Concierge, Senior for the 3 M Acute Care Unit. This role focuses on delivering compassionate, patient-centered service to patients, families, and visitors throughout their hospital stay.

The Concierge, Senior supports navigation, logistics, and coordination across departments to ensure a seamless patient experience and high-quality care from arrival to discharge.