Senior Patient Experience Manager

Crothall Healthcare; Cincinnati (OH); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Crothall Healthcare in Cincinnati seeks a Patient Experience Manager to coordinate and direct patient experience activities within the assigned system. This role monitors patient satisfaction initiatives, negotiates as needed, and ensures alignment with client expectations, regulatory requirements, and company policies.

Responsibilities include tracking satisfaction metrics, administering surveys, supporting action plans, and participating in hospital committees to drive account retention and

Qualifications

• Bachelor's degree or equivalent preferred for some roles.
• Experience in customer service training and hospitality/healthcare is valued.
• Strong communication, organizational, and multitasking abilities.
• Familiarity with patient experience initiatives and surveys is a plus.
• Ability to work with cross-functional teams and hospital committees.

Responsibilities

• Coordinate and direct patient experience activities within the assigned system.
• Monitor patient satisfaction initiatives and negotiate as needed to assure high satisfaction.
• Administer surveys and respond in a timely, effective manner.
• Track and report on patient satisfaction metrics and incentives/penalties.
• Participate in hospital committees and collaborate with on-site management to achieve goals.

Skills

Excellent communication

Coaching

Organizational skills

Customer service training

Negotiation

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Office

CRM software

Job description

Crothall Healthcare in Cincinnati seeks a Patient Experience Manager to coordinate and direct patient experience activities within the assigned system. This role monitors patient satisfaction initiatives, negotiates as needed, and ensures alignment with client expectations, regulatory requirements, and company policies.

Responsibilities include tracking satisfaction metrics, administering surveys, supporting action plans, and participating in hospital committees to drive account retention and