Senior Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 38,000 - 42,000; Full time

Job summary

Weill Cornell Medicine in New York City seeks a Senior Patient Coordinator to provide administrative and secretarial support coordinating patient care in a busy clinical practice. This role handles front-end revenue, patient registration, insurance verification, and appointment management.

The ideal candidate has about 2+ years in healthcare, a high school diploma, and experience with EPIC or similar systems. Non-exempt, 35 hours/week, located in Manhattan campuses.

Qualifications

• Experience in healthcare settings with strong customer service background.
• Familiar with patient scheduling and medical billing processes.
• Knowledge of insurance eligibility and authorizations.

Responsibilities

• Front-end revenue cycle tasks including check-in/out and patient payments.
• Register patients and verify eligibility for appointments/procedures.
• Verify insurance eligibility and obtain pre-authorizations when required.
• Schedule, confirm, reschedule and cancel patient appointments.
• Educate patients about the patient portal and encourage use.
• Manage patient chart process and assist in training new staff.
• Identify improvements for front desk operations and office flow.
• Assist with coordination of follow-up care and administrative duties.

Skills

Customer service

Healthcare scheduling systems

Insurance knowledge

Education

High School Diploma

Tools

EPIC

Job description

Title: Senior Patient Coordinator

Location: Upper East Side; Lower East Side; Midtown

Org Unit: 61st Street Admin Support

Work Days

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range

$27.80 - $30.27

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice's standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow‑up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills And Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA). We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.