Senior Patient Coordinator

Weill Cornell Medical College; New York (NY); On-site; USD 35,000 - 43,000; Full time

Job summary

Weill Cornell Medical College on the Lower East Side seeks a Senior Patient Coordinator to provide administrative support coordinating patient care within the clinical practice. Under supervision, you will handle front desk processes and patient flow.

The role requires around 35 hours weekly, non-exempt status, and prior experience with scheduling systems (EPIC preferred). Responsibilities include patient registration, eligibility checks, billing coordination, and coordinating follow-up tests.

Qualifications

• High school diploma required.
• 2+ years of work experience in a healthcare setting or similar.
• Experience with EPIC or EMR systems is preferred.
• Strong front desk, scheduling, and customer service skills.

Responsibilities

• Front-end revenue cycle tasks including patient check-in/check-out and collection of time-of-service payments.
• Register patients in the practice management system and verify eligibility; resolve registration issues.
• Verify insurance eligibility and obtain pre-authorization numbers as needed; communicate/collect fees.
• Schedule, confirm, reschedule, and cancel patient appointments; monitor waitlists and cancellations.
• Educate patients about the patient portal and distribute brochures to support portal usage.
• Manage patient chart process and ensure proper input/scanning.
• Assist in training new staff on operations and billing practices.
• Identify improvements for front desk operations, scheduling efficiency, and office flow.
• Coordinate follow-up care including lab/diagnostic tests and prescriptions as needed.
• Assist with general admin duties and maintaining waiting areas.
• May chaperone during patient exams.

Skills

Patient coordination

Customer service

Administrative support

Communication

Education

High School Diploma

Tools

EPIC

eMR/EPIC-Care

Job description

Title: Senior Patient Coordinator

Location: Lower East Side

Org Unit: 53 Beekman St, Cellar and Sub-Cellar

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $25.34 - $31.04

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments

• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.

• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.

• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.

• Manages patient chart process to ensure that information is inputted and scanned properly.

• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.

• Identifies areas of improvement for the front desk, schedule utilization and office flow.

• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.

• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.

• May assist in maintaining waiting areas in a neat and tidy condition.

• May be responsible for chaperone duties during patient exams as needed.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).

• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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