Senior Patient Care Liaison

University of California, San Francisco

San Francisco (CA)

On-site

USD 55,000 - 83,000

Full time

14 days+

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Job summary

A leading educational institution in San Francisco seeks a Senior Patient Care Liaison for a temporary position. The role involves coordinating domestic and international patient referrals while delivering concierge-level services to ensure seamless access to clinical care. Ideal candidates will demonstrate strong problem-solving skills, have EPIC experience, and the ability to manage complex patient needs. Engagement in a fast-paced healthcare environment is essential. Comprehensive training and participation in patient satisfaction initiatives are also part of the role.

Qualifications

Strong problem-solving skills with the ability to navigate complex patient needs.
Excellent communication skills with diverse patient populations.
Proficiency with standard software and ability to multitask.
Discretion in handling sensitive information.
Able to work independently, multitask, and perform under pressure.
Strong organizational and time-management skills.
Proficiency with standard word processing and spreadsheet software.
Highly motivated, dependable, and detail-oriented.

Responsibilities

Coordinate complex patient referrals across clinical services.
Review medical records and determine appropriate referrals.
Address escalated clinical and financial concerns.
Arrange transportation, lodging, and personalized escort services as needed.
Serve as primary liaison for patients and families, addressing escalated concerns.
Ensure accurate collection and transmission of medical records, imaging, and reports.
Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds.
Maintain detailed referral documentation and track patient and program metrics.
Build relationships with clinicians, staff, and leadership; act as UCSF Health ambassador.
Support patient satisfaction initiatives, referral growth, and donor stewardship.

Skills

EPIC experience

Strong problem-solving skills

Excellent interpersonal skills

Ability to manage confidential information

Strong organizational skills

Proficiency in word processing and spreadsheets

Organizational skills

Time management

Attention to detail

Customer service

Education

Bachelor’s degree in a related field or equivalent experience

Tools

EPIC Electronic Medical Records

Job description

TEP-Health Employees

Temporary Employment

Job Summary

Employment Duration: 5 months

Reporting to the Director of International Services, the Senior Patient Care Liaison plays a critical role in coordinating and managing complex patient referrals for domestic and international patients. This role delivers highly personalized, concierge-level services to ensure seamless access to UCSF Health’s clinical services while supporting departmental goals related to patient satisfaction, access to care, referral growth, and philanthropy.

The Senior Patient Care Liaison works closely with patients, families, clinicians, and internal partners, providing exceptional service in a fast-paced, high-touch healthcare environment. This position may include 24/7 on-call coverage for international patients during their visits.

Key Responsibilities

Coordinate complex domestic and international patient referrals across UCSF Health clinical services
Review medical records and determine appropriate clinical services or physician referrals
Schedule consultations, second opinions, ancillary services, and inpatient admissions
Arrange transportation, lodging, and personalized escort services as needed
Serve as primary liaison for patients and families, addressing escalated clinical, logistical, and financial concerns
Ensure accurate collection and transmission of medical records, imaging, and reports
Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds
Maintain detailed referral documentation and track patient and program metrics
Build strong working relationships with clinicians, practice staff, and department leadership
Act as an ambassador for UCSF Health in all patient and stakeholder interactions
Support patient satisfaction initiatives, referral growth, and donor stewardship efforts

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

EPIC experience
Strong problem-solving skills with the ability to navigate complex patient and operational needs
Excellent interpersonal and communication skills with diverse patient populations and stakeholders
Demonstrated ability to manage sensitive and confidential information with discretion
Proven ability to work independently, multitask, and perform under pressure
Strong organizational and time-management skills
Proficiency with standard word processing and spreadsheet software
Highly motivated, dependable, and detail-oriented

Preferred Qualifications

Bachelor’s degree in a related field or equivalent experience/training
Experience working in healthcare, particularly in roles requiring significant judgment and discretion
Experience in an academic medical center
Knowledge of concierge or international patient services
Familiarity with healthcare compliance, patient rights, and regulatory requirements
Fluency in a second language (Mandarin strongly preferred)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

TEP

Job Code and Payroll Title

004375 CONCIERGE 4

Job Category

Administrative Support, Support Services, Temporary Employment

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Temporary Employment

Percentage

100%