Senior Patient Billing & Accounts Specialist

University of Washington; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Job summary

University of Washington seeks a Patient Account Representative 3 to support patient billing operations in a fast-paced environment. You will handle patient communications, assist with financial discussions, and coordinate with billing departments to resolve issues.

Responsibilities include setting up payment plans, screening for financial assistance, and maintaining accurate demographics in hospital systems, with emphasis on customer service excellence and timely problem resolution.

Qualifications

• High School diploma or equivalent required.
• At least three years of experience in patient accounting or customer service.
• Experience with hospital billing systems preferred (Epic SBO).

Responsibilities

• Handle high-volume digital communications with patients and payers.
• Serve as a backup for taking calls in the customer service queue when needed.
• Obtain detailed information from patients and relay to billing or patient relations staff to improve service.
• Research, resolve and respond to patient inquiries.
• Assist patients in understanding financial obligations and developing payment solutions.
• Review and resolve institutional and corporate accounts and packaged accounts.

Skills

Customer service

Communication

Account reconciliation

Education

High School diploma or equivalent

Tools

Epic Hospital Billing

SBO Billing

Job description

University of Washington seeks a Patient Account Representative 3 to support patient billing operations in a fast-paced environment. You will handle patient communications, assist with financial discussions, and coordinate with billing departments to resolve issues.

Responsibilities include setting up payment plans, screening for financial assistance, and maintaining accurate demographics in hospital systems, with emphasis on customer service excellence and timely problem resolution.