Senior Patient AR & Collections Specialist

CHRISTUS Health; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

CHRISTUS Health in Tyler, TX seeks a Medical Collections Specialist to manage patient and third-party accounts within TLRA collection units. The role requires strong communication, adherence to state and federal guidelines, and proficiency with collection software and Microsoft Office.

Responsibilities include inbound/outbound calls, research, and timely account updates, with a focus on ethical recovery and patient relations.

Qualifications

• High School diploma or equivalent years of experience required.
• 3–5 years of experience preferred.
• Experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
• Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status.
• Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
• Performs research and analysis of account issues and strives to resolve problems timely and accurately.
• Ensure daily productivity standards are met.
• Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
• Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential.
• General hospital A/R accounts knowledge is required.
• Performs other special projects as required when assigned.

Skills

Customer service

Call center

Healthcare billing

Education

High School diploma or equivalent years of experience

Tools

TLRA collection software

Meditech

CollectLogix

Word

Excel

Job description

CHRISTUS Health in Tyler, TX seeks a Medical Collections Specialist to manage patient and third-party accounts within TLRA collection units. The role requires strong communication, adherence to state and federal guidelines, and proficiency with collection software and Microsoft Office.

Responsibilities include inbound/outbound calls, research, and timely account updates, with a focus on ethical recovery and patient relations.