Senior Patient Access Specialist

Live Well Homecare Agency, LLC; Virginia; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Job summary

Live Well Homecare Agency, LLC in Virginia seeks a leader to drive complex front-end revenue cycle operations for hospital and physician group partners, ensuring accurate patient access and timely reimbursement.

The role includes performing accurate patient registration, benefits verification, obtaining prior authorizations, and providing compassionate financial counseling. You will collaborate cross-functionally and mentor junior staff to strengthen team performance.

Qualifications

• Strong revenue cycle and patient access knowledge.
• Accurate eligibility and prior authorization capabilities.
• Excellent customer service, communication, and problem-solving skills; cross-functional collaboration.

Responsibilities

• Lead front-end revenue cycle operations for hospital and physician group partners.
• Perform accurate patient registration, benefits, and eligibility verification.
• Obtain and manage prior authorizations as needed.
• Provide compassionate financial counseling and explain coverage options.
• Resolve patient access issues and coordinate steps to minimize delays.
• Mentor and support junior staff to strengthen team performance.
• Partner with clinical, billing, and analytics teams to identify process improvements.

Skills

Revenue cycle

Patient access

Eligibility verification

Prior authorizations

Customer service

Communication

Problem solving

Cross-functional collaboration

Job description

to lead complex front-end revenue cycle operations for hospital and physician group partners, ensuring accurate patient access and timely reimbursement.

• Perform precise patient registration, benefits, and eligibility verification
• Obtain and manage prior authorizations as needed
• Provide compassionate financial counseling, including coverage explanation and payment options
• Resolve patient access issues and coordinate next steps to minimize delays
• Partner with clinical, billing, and analytics teams to identify and implement process improvements
• Mentor and support junior staff to strengthen team performance

Key qualifications/skills:

strong revenue cycle and patient access knowledge, accurate eligibility/prior authorization capabilities, excellent customer service and communication, problem-solving skills, and ability to collaborate cross-functionally.