Senior Patient Access Representative

Stoughton Health; Stoughton (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

403(b) retirement plan (employer match

Medical Insurance (Multiple HealthPlan

Dental, and Vision insurance

Disability and life insurance

Flexible spending account

Health Savings Account (HSA)

Paid Time Off (PTO)

Employee assistance programs

Tuition Assistance

Free On Campus Parking

Job summary

Stoughton Health seeks a Senior Patient Access Representative for a full‑time in‑person role at Stoughton Hospital. The position focuses on staff scheduling, onboarding, and providing operational support to the Financial Clearance Manager, ensuring accurate registrations, verification, and patient services.

Responsibilities include training, workflow improvement, and quality monitoring while maintaining a courteous, patient‑centered access experience.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 5 years of experience in a healthcare setting performing or supporting scheduling, registration, insurance verification, referral management, prior authorizations, coding, estimates, claims, billing or customer service.
• Proficient with Microsoft Office; ability to format documents, create reports and charts.

Responsibilities

• Provide operational support and guidance to the Financial Clearance Manager.
• Train and onboard new team members and support complex registrations and workflows.
• Manage staff scheduling, workflow improvements, and quality monitoring.
• Serve as liaison among patients, providers, departments, interpreter services, and insurance agencies.
• Ensure professional, compassionate interactions with patients and maintain first‑line patient access experience.

Skills

Staff scheduling

Training and onboarding

Insurance verification

Registration

Customer service

Communication

Problem solving

Team leadership

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Microsoft Office Suite

Excel

Job description

JOB REQUIREMENTS: Stoughton Health has an excellent opportunity for a Senior Patient Access Representative to join our team on a Full‑Time basis. The Senior Patient Access Representative provides operational support and guidance to the Financial Clearance Manager, ensuring accurate, efficient, and customer‑focused patient registrations, insurance verification, phone coverage and interpreter coordination services across Stoughton Health.

Among other duties, this individual will provide support to the Financial Clearance Manager, in onboarding new members of the team, providing training and support to the department with complex registrations, insurance verification, and patient access workflows, while promoting best practices and ensuring representatives' interactions with patients are consistent, professional, and compassionate throughout the patient access experience.

The team serves as the first point of contact for patients and acts as a liaison between patients, providers, clinical departments, interpreter services, and insurance agencies, creating a positive first impression for patients of Stoughton Health.

The Senior Patient Access Representative is required to understand, perform, and fill in for all Patient Access Representative functions as needed. While this role includes some production responsibilities, its primary focus is on staff scheduling, training and onboarding, operational support, issue resolution, workflow improvement, quality monitoring, and providing ongoing support to the team and the Financial Clearance Manager.

Position Requirements: Required: High School Graduate or Equivalent. Preferred: Associate's Degree Professional Experience: 5 years of Experience In a Healthcare Setting Performing Or Supporting Functions related to scheduling, registration, insurance verification, referral management, prior authorizations, coding, estimates, claims, billing or customer service. Computer Competency: Basic Computer Skills are expected for this position Microsoft Office Suite Skills: Intermediate Skills- Able to perform fairly detailed formatting, create Word and Excel files, write formulas, and prepare applicable charts for reports

Work Shift: Full-Time, 1.0 FTE 40 hours per week Scheduled Days: Monday - Friday Scheduled Shift: 8:00 am 4:30 pm

Benefits: Working with Stoughton Health Offers a Comprehensive Benefits Package, Including

• 403(b) retirement plan (employer match at hire)
• Medical Insurance (Multiple Health Plan Options)
• Dental, and Vision insurance
• Disability and life insurance
• Flexible spending account
• Health Savings Account (HSA)
• Paid Time Off (PTO at hire)
• Employee assistance programs
• Tuition Assistance
• Free On Campus Parking

Work Environment: This position is an in-person role at the Stoughton Hospital location. The role supports a collaborative and supportive work culture while providing exceptional, personalized service. Stoughton Health offers a competitive pay rate, shift differential pay, and excellent benefits. Equal Opportunity Employer.