Patient Access Representative Full-Time Nights - Job ID 1827142

Back To Health Medical Ctr; Miami (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Life insurance

Job summary

Steward Health Care in Miami, FL, is seeking a Patient Access representative to greet patients, verify IDs, collect demographics and insurance data, and support timely patient flow. You will assist with billing, payment plans, and consent documentation in a fast-paced hospital setting.

The role emphasizes accuracy, confidentiality, and customer service excellence, with opportunities to collaborate across departments and ensure compliance with regulatory requirements.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and take initiative.
• Ability to prioritize and multitask in a busy setting.
• Understanding of 3rd party and managed care processes.
• Familiarity with medical terminology.

Responsibilities

• Welcomes patients and escorts them per customer service guidelines.
• Verifies identification and assigns medical records.
• Collects demographics, insurance eligibility and financial info in system.
• Interviews patients at bedside to resolve issues.
• Educates patients on financial responsibilities and payment plans.
• Ensures compliance with hospital policies and HIPAA requirements.
• Meets performance standards for registration quality and confidentiality.

Skills

Customer service

Communication

Independence

Prioritization

Multitasking

Fast-paced environment

Managed care knowledge

Medical terminology

Education

HS Diploma

Job description

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient's identification and accurately assigns/identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department\'s SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN\'s, etc.)
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Position Summary

Essential Functions and Duties:

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient\'s identification and accurately assigns/identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department\'s SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN\'s, etc.)
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Required Knowledge & Skills

• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Ability to prioritize and multitask
• Ability to work in a fast-paced, always changing environment
• Establishes and maintains an effective working environment
• 3rd party and managed care knowledge
• Medical terminology

Education And Requirements

High School Diploma or Equivalent required

• One to two years of relevant experience preferred
• Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member\'s health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.

• A safe and respectful work environment. We want our team members to enjoy the same sense of care and belonging that we provide for our patients.
• Teams that celebrate, empower, and uplift people. A supportive, inclusive culture, where people flourish and thrive is one that everyone embraces and deserves.