Senior Patient Access Representative

Sentara; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Norfolk, VA, is seeking a Senior Patient Access Representative to manage patient registrations and support departmental functions. The role offers opportunities for advancement and a sign-on bonus for qualified candidates. Benefits include comprehensive medical plans, tuition assistance, and more.

Benefits

Medical, Dental, Vision plans

Reimbursement for Adoption, Fertility, and Surrogacy up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance and Educational Opportunities

Student Debt Pay Down - $10,000

Reimbursement for Certifications and Access to CEUs

Pet Insurance

Legal Resources

Qualifications

• At least 2 years of Customer Service and/or Data Entry experience.
• Associate's or bachelor's degree can substitute for experience.
• Previous healthcare experience preferred.

Responsibilities

• Register patients in the Emergency Department and other areas.
• Support department leadership and participate in on-call rotations.
• Serve as a registration system super-user and mentor staff.

Skills

Customer Service

Data Entry

Insurance Verification

Scheduling

Education

High School Diploma or Equivalent

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

The Senior Patient Access Representative is a key resource for the patient registration teams. Responsibilities include registering patients in the Emergency Department and other hospital registration areas. The Team Leader also supports department leadership by serving as a registration system super-user, participating in on-call rotations, interviewing, report review, QA audits, staff mentoring and training, managing supplies, and participating in meetings. The role requires meeting specific competency standards to serve as a preceptor and provide orientation. Opportunities for promotion include roles such as Team Coordinator.

Sign-On Bonus: Up to $1,500 for qualified candidates!

Education

High School Diploma or Equivalent

Certification/Licensure

No specific requirements

Experience

• At least 2 years of Customer Service and/or Data Entry experience
• Or an associate's or bachelor's degree in lieu of two years of experience
• Previous healthcare experience in a related area is preferred
• Proficiency in keyboarding

Keywords:

Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Scheduling, Receptionist, Non-clinical

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Reimbursement for Adoption, Fertility, and Surrogacy up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Disability and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance and Educational Opportunities
• Student Debt Pay Down - $10,000
• Reimbursement for Certifications and Access to CEUs
• Pet Insurance
• Legal Resources

About Sentara Leigh Hospital

Located in Norfolk, VA, Sentara Leigh Hospital is a 274-bed acute care facility with a rich history and modern amenities, including specialized orthopedic and stroke care, and a 24-hour hyperbaric oxygen program.

Sentara Health is an equal opportunity employer committed to diversity and inclusion. We support a tobacco-free environment.

Remote work opportunities are available in several states, including Virginia, North Carolina, and others listed.