Senior Patient Access Representative

Sanford Health; Fargo (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

Sanford Health is seeking a Senior Patient Access Representative to ensure effective scheduling and resource management for patient services. Candidates should have strong customer service skills and experience in a medical office environment. Join a dedicated team committed to health and healing.

Qualifications

• Previous medical office experience preferred.
• Proficiency in customer service and knowledge of medical terminology.
• Experience with electronic medical records (EMR) preferred.

Responsibilities

• Collaborates with multi-disciplinary teams for scheduling medical services.
• Serves as a liaison between patients and providers.
• Manages provider schedules and may perform registration duties.

Skills

Customer Service

Problem Solving

Critical Thinking

Communication

Education

High school diploma or equivalent

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

0 Salary Range: $18.25 - $25.50

Union Position:

No

Department Details

Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Job Description

Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].