Senior Patient Access Advocate – Evernorth Care Group – Remote-Phoenix, AZ

Evernorth Care Group; Phoenix (AZ); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare service company is seeking a Senior Patient Access Advocate to join their remote team in Phoenix, AZ. This role focuses on providing exceptional patient experiences by managing inquiries, scheduling appointments, and ensuring accurate patient information. Ideal candidates will have customer service experience, preferably in healthcare, and strong communication skills. Join a diverse team committed to improving lives through healthcare.

Qualifications

• 1+ year of customer service experience required.
• Experience in healthcare customer service preferred.

Responsibilities

• Schedule appointments and verify patient coverage.
• Respond to calls and document interactions in EHR.
• Maintain detailed records of outreach efforts.

Skills

Customer Service

Communication

Medical Terminology

Education

High School Diploma

Tools

Microsoft Office

Job description

Senior Patient Access Advocate – Evernorth Care Group – Remote-Phoenix, AZ

We’re a global health service company dedicated to improving health, well-being, and security. We value your career development and aim to make a positive impact in healthcare. Join our team to create exceptional patient experiences and build strong customer relationships.

The Senior Patient Access Advocate is a key member of the Evernorth Care Group’s multidisciplinary team, working under the supervision of a registered nurse or licensed physician. The role involves supporting patient calls and inquiries with professionalism and courtesy.

Ideal Candidate Qualifications:

• High school diploma preferred or 1+ year of related experience
• 1+ year of customer service experience and proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience in healthcare customer service, typing, and scheduling applications preferred
• Inbound call center experience highly desired
• Ability to communicate clearly and warmly with customers
• Demonstrates positive customer service behaviors
• Knowledge of medical terminology is a plus

Responsibilities:

• Schedule appointments accurately, ensuring patient needs are met, and consult with clinicians if necessary
• Verify patient coverage and eligibility, complete paperwork, update patient records, and assist with MyChart portal inquiries
• Respond to calls promptly, route calls appropriately, and document interactions thoroughly in the Electronic Health Record
• Maintain detailed records of outreach efforts and conversations
• Perform additional duties as assigned

Note: If working remotely, internet service must be via cable broadband or fiber optic with at least 10Mbps download and 5Mbps upload speeds.

About The Cigna Group:

We are committed to improving lives through healthcare. We value diversity and inclusion and consider all qualified applicants without discrimination. For accommodations during the application process, contact [e-mail]. Our policies include a tobacco-free environment in certain states and consideration of criminal histories in employment decisions.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Medical Practices