Senior Patient Access

Sullivan County Community Hospital; Sullivan (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Sullivan County Community Hospital in Sullivan, IN is seeking a Full Time Clerical role in the admissions area. The position requires a high school diploma or GED and at least one year of admitting office experience with switchboard systems.

Responsibilities include managing physician orders, maintaining patient schedules, coordinating with physician offices, and ensuring accuracy of procedure orders. The role emphasizes confidentiality, professional interaction, and teamwork in a busy hospital

Qualifications

• One year experience in admitting office with switchboard/communications system
• Thorough introductory training and semi-annual retraining provided
• Knowledge of admitting/business office/health care environment
• Can correctly type 30 words per minute
• Committed to “cross training” philosophy for all assigned tasks
• Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
• Works well with stress from patient dissatisfaction with registration process
• Ability to use office equipment
• Works independently with little supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

Responsibilities

• Interacts professionally with patients, visitors, vendors, and volunteers
• Assists guests
• Maintains confidentiality of guests, patients, and all SCCH employees
• Displays professionalism and courtesy with peers
• Manages physician orders for all scheduled services
• Collects and maintains patient schedules from servicing departments
• Collaborates with physician offices to ensure accuracy and completeness of procedure orders
• Facilitates re-scheduling of services that are not financially cleared prior to date of service
• Covers during staffing shortages and extended leaves
• Collaborates with management on process improvement projects
• Serves as liaison for new team members and assists with onboarding
• Actively participates/leads team huddles and engages in activities throughout the year
• Acts as backup for the Patient Access Team Lead

Skills

Typing (30 wpm)

Customer service

Problem solving under pressure

Cross-training mindset

Independent worker

Attention to detail

Education

High school diploma or GED

Reading and writing skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Sullivan, IN, US

QUALIFICATIONS

Education

• High school diploma or GED
• Reading and writing skills required

Experience/Skills

• Thorough introductory training and semi-annual retraining provided
• One year experience in admitting office with switchboard/communications system
• Knowledge of admitting/business office/health care environment
• Can correctly type 30 words per minute
• Committed to “cross training” philosophy for all assigned tasks
• Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
• Works well with stress from patient dissatisfaction with registration process
• Ability to use office equipment
• Works independently with little supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

Required Licenses/Certifications

• N/A

Working Conditions

• Clean, well-lit working environment

ROUTINE RESPONSIBILITIES

Behavioral/HIPPA Standards

• Interacts professionally with patients, visitors, vendors, and volunteers
• Assists guests
• Maintains confidentiality of guests, patients, and all SCCH employees
• Displays professionalism and courtesy with peers

Scheduling/Referral Management

• Manages physician orders for all scheduled services
• Collects and maintains patient schedules from servicing departments
• Collaborates with physician offices to ensure accuracy and completeness of procedure orders
• Facilitates re-scheduling of services that are not financially cleared prior to date of service

Other Duties

• Covers during staffing shortages and extended leaves
• Collaborates with management on process improvement projects
• Serves as liaison for new team members and assists with onboarding
• Actively participates/leads team huddles and engages in activities throughout the year
• Acts as backup for the Patient Access Team Lead