Senior Patch & Change Manager (Windows/VMware)

Creative Solutions Services, LLC; Jacksonville (FL); Hybrid; USD 90,000 - 96,000; Full time

Job summary

NTT DATA is seeking a Change Manager in Jacksonville, FL, operating in a hybrid role. You will coordinate Windows Server and VM patching, govern patch delivery, manage change tickets, and drive audit-ready reporting with IT teams and stakeholders.

You will work with patch management tooling, support central governance, and interface with incident and audit teams to ensure timely and compliant patch deployments.

Qualifications

• Experience of patch management processes and vulnerability management concepts.
• Experience collaborating with infrastructure teams, leading interlocks and workshops.
• Good understanding of Windows Server and VMware OS; hands-on knowledge preferred.
• Understanding of cloud-hosted compute environments.
• Strong Excel skills and data analysis ability.
• Experience with Agile methodologies and Jira.
• Basic AI skills, with Gemini or Copilot experience beneficial.

Responsibilities

• Coordinate Windows Server and VMware patch management activities with engineering and operations teams to support patching pipeline.
• Provide governance and oversight of timely OS patch delivery.
• Create and manage patching schedules/slots.
• Create and manage change tickets and follow up on approvals.
• Coordinate remediation of gaps in patch compliance reporting.
• Support central patch management teams in governance of patch ageing estate.
• Manage weekly interlock meetings for Windows & VMaaS patching and escalations.
• Support patch management tooling, including ServiceNow.
• Serve as a key contact for audits on patch status and scheduling matters.
• Maintain operating procedure documentation for patch management.
• Interface with Major Incident Management for critical patch deployments.

Skills

Patch management

Vulnerability management

Stakeholder collaboration

Windows Server & VMware

Cloud environments

Excel data analysis

Agile & Jira

AI tools (Gemini / Copilot)

Tools

Jira

ServiceNow

Job description

NTT DATA is seeking a Change Manager in Jacksonville, FL, operating in a hybrid role. You will coordinate Windows Server and VM patching, govern patch delivery, manage change tickets, and drive audit-ready reporting with IT teams and stakeholders.

You will work with patch management tooling, support central governance, and interface with incident and audit teams to ensure timely and compliant patch deployments.