Senior Partnerships & Customer Growth Manager

FrontrowMD; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity stake

Job summary

FrontrowMD is seeking a Senior Account Manager to own client relationships with thousands of DTC wellness brands. You will guide onboarding, oversee billing and operations, and drive long-term growth through upselling and value-add discussions.

You will work in a hybrid model across customer success, account management, billing, and light developer tasks, collaborating with internal teams to improve processes as we scale.

Qualifications

• 3+ years of experience in account management or customer success in wellness/ecommerce/SaaS is preferred.
• Comfort with CRM tools and billing systems.
• Strong written and verbal communication skills for client-facing and internal use.
• Willingness to wear multiple hats and grow with the company.
• Empathy and patience when assisting clients at digital health tools.
• Clear communication translating product and billing details into guidance.
• Collaborative with Ops, Sales, and Product teams.
• Adaptable to shifting priorities and proactive in problem-solving.

Responsibilities

• Serve as the main point of contact for brand partners, building long-term relationships.
• Lead onboarding and guide customers through the platform and billing processes.
• Conduct client calls to explain product benefits and upsell opportunities.
• Assist with onboarding products to the platform and PDPs.
• Drive growth through value-driven conversations and upsells.
• Coordinate with internal teams on billing, campaigns, and projects.
• Address edge-case questions and resolve issues quickly.
• Collect client feedback to improve processes and offerings.

Skills

Account management

Customer success

Web development

Ecommerce

Shopify

Webflow

CRM systems

Billing systems

Communication

Collaboration

Organizational skills

Proactive problem-solving

Tools

CRM software

Billing systems

Job description

FrontrowMD is seeking a Senior Account Manager to own client relationships with thousands of DTC wellness brands. You will guide onboarding, oversee billing and operations, and drive long-term growth through upselling and value-add discussions.

You will work in a hybrid model across customer success, account management, billing, and light developer tasks, collaborating with internal teams to improve processes as we scale.