Senior Partner Success Manager — CUSO & Datacenter

Continuous; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first environment

Mac or Dell laptop provided

Connectivity stipend $100/month

Monitors and setup allowance

Comprehensive health coverage

Job summary

Continuous is seeking a Partner Customer Success Manager to own CUSO/Datacenter and reseller relationships end-to-end. You’ll lead executive reviews, map OpCon ROI, and drive retention and expansion across a growing partner network.

This remote-first role partners with Sales, Product, and Partnership Growth to keep initiatives aligned and delivered. You’ll manage day-to-day support, ensure feature adoption, and navigate complex multi-tenant environments, traveling up to 25% for partner visits as

Qualifications

• Executive presence with C-suite and IT leadership.
• Deep knowledge of the credit union ecosystem and channel relationships.
• Ability to manage direct and channel relationships concurrently.

Responsibilities

• Own four interconnected areas: CUSO/Datacenter relationships, reseller operations, retention and growth, cross-functional orchestration.
• Lead quarterly and executive business reviews with IT leadership and map ROI of OpCon investments.
• Coordinate deal registration, pricing support, and escalation with resellers and Partnership Growth.
• Maintain disciplined CRM hygiene in Salesforce and Gainsight and translate partner feedback into roadmap input.

Skills

Executive presence

Segment fluency

Dual-Mode RM

Analytical mindset

Cross-functional orchestration

Job description

Continuous is seeking a Partner Customer Success Manager to own CUSO/Datacenter and reseller relationships end-to-end. You’ll lead executive reviews, map OpCon ROI, and drive retention and expansion across a growing partner network.

This remote-first role partners with Sales, Product, and Partnership Growth to keep initiatives aligned and delivered. You’ll manage day-to-day support, ensure feature adoption, and navigate complex multi-tenant environments, traveling up to 25% for partner visits as