Senior Partner Programs Manager

CV in; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Acquia is seeking a Senior Partner Programs Manager to design and scale its Partner Programs, Strategy & Operations. You will lead the new Resell Program, define engagement rules, build a bookings guide, and craft a pricing book, while maintaining the Partner Program Guide and onboarding playbooks.

You will collaborate across Sales, Legal, Finance, and Operations to ensure governance, implement global process standards, manage the Partner Portal, and drive partner enablement and advisory

Qualifications

• Minimum 7 years of experience in partner programs, channel operations, or partner management.
• Proven ability to design and execute a resell or similar partner program with governance around rules of engagement, pricing, and bookings.
• Excellent communication and collaboration across Sales, Legal, Finance, and Operations.

Responsibilities

• Lead design, documentation, and implementation of the new Resell Program including rules of engagement, bookings guide, and product/pricing book.
• Maintain and update the Partner Program Guide for accuracy and user-friendliness.
• Develop an onboarding playbook outlining the partner lifecycle from signing to certification.

Skills

Partner Program Management

Project Management

Stakeholder Collaboration

Strategic Thinking

Travel Flexibility

Tools

Salesforce

PRM tools

Documentation tools

Job description

# Senior Partner Programs ManagerAcquiaRemote (United-States)Today## Continue with your CVPDF, Word, or image. Under 10MB.Apply now## Job descriptionSenior Partner Programs Manager at Acquia.### About the roleAcquia is seeking a Senior Partner Programs Manager to enhance and expand its Partner Programs, Strategy & Operations function. This pivotal position serves as the operational backbone of the Partner organization, focusing on establishing effective processes, driving integrated planning, and ensuring a cohesive approach to partner initiatives. The successful candidate will be instrumental in architecting the new Resell Program, maintaining the Partner Program Guide, and developing a comprehensive onboarding playbook for new partners. This role is designed for an experienced professional who thrives on collaboration and is passionate about building strong relationships with partners.### Key facts**Location:** Not specified**Engagement:** Full-time### What you'll do* Lead the design, documentation, and implementation of the new Resell Program, which includes defining rules of engagement, creating a bookings guide, and developing a product and pricing book.* Maintain and update the Partner Program Guide to ensure it is accurate and user-friendly for both partners and internal teams.* Develop and manage an on-ramp playbook that outlines the step-by-step process for onboarding new partners from the signing of the agreement to the completion of certification.* Design and document global process standards that cover key aspects of the partner lifecycle, including onboarding, lead management, deal registration, co-selling strategies, attribution, incentive management, and renewals.* Create strategic programs that align with the overall partner strategy, guiding them from initial concept through to documentation and launch.* Oversee the operational and design aspects of the Partner Portal to support the Resell Program and other partner initiatives, focusing on workflow optimization and enhancing the partner experience.* Collaborate with various teams, including Partner Operations and Systems, to ensure that programs are supported by scalable and efficient tools.* Act as a dynamic point of contact for partners, fostering strong relationships and representing their interests within the organization while participating in partner events and conferences.* Establish and manage the operating rhythm for the Partner organization, including planning cycles, governance forums, and a centralized source of truth for partner initiatives.* Implement program management best practices across partner initiatives, ensuring clear goals, milestones, dependencies, and risk tracking are in place.### Requirements* A minimum of 7 years of experience in partner programs, channel operations, or partner management, with a proven history of designing and executing programs.* Demonstrated expertise in developing or significantly enhancing a resell or similar partner transaction program, including governance around rules of engagement, pricing, and bookings.* Strong project management skills, with the ability to manage multiple initiatives simultaneously while tracking goals, milestones, and risks.* A track record of building authentic, trusted relationships with external partners, recognized as someone partners enjoy collaborating with.* Ability to navigate ambiguity, define new processes, and adapt swiftly to changing priorities.* Excellent written and verbal communication skills, capable of translating complex program details into clear documentation and materials for partners.* High energy, detail-oriented, and willing to travel for partner-related events and advisory councils.* Strong interpersonal skills with the ability to collaborate and influence stakeholders across various departments, including Sales, Legal, Finance, and Operations.### Nice to have* Experience in designing or managing a Partner/Reseller Advisory Council or a similar strategic governance body.* Familiarity with partner or subscription management models, particularly in unified subscription management initiatives.* Proficient knowledge of Salesforce and Partner Relationship Management (PRM) systems or partner portal platforms.* An AI-first mindset, with an interest in leveraging AI tools to enhance program design and operations.* Background in the software or SaaS industry; familiarity with Drupal, Digital Experience Platforms (DXP), or related fields is advantageous.### Skills & tools* Partner Program Management* Project Management* Salesforce* Partner Relationship Management (PRM) tools* Documentation and Communication tools### Practical notesAcquia is committed to fostering a culture of innovation and collaboration, particularly in the realm of AI and technology. The company offers a comprehensive benefits package designed to support the health and well-being of its employees and their families, including competitive healthcare coverage, wellness programs, flexible time off, parental leave, and recognition initiatives. Final compensation for this role will be based on experience and various factors, including the candidate's location, relevant skills, and job-related knowledge. This position is also eligible for variable compensation based on performance. Join Acquia and be part of a team that is shaping the future of digital customer experiences.