Senior Partner Process Improvement Analyst

PowerToFly; Austin (TX); On-site; USD 104,000 - 146,000; Full time

Benefits offered by this job

medical

dental

vision coverage

paid time off

Employee Assistance Program

wellness and travel reimbursement

travel discounts

IATAN membership

Job summary

Expedia Group in Austin seeks a Senior Partner Improvement Analyst to simplify processes and improve agent and customer experiences. You will lead discovery, current and future state design, and cross-team collaboration to drive measurable efficiency gains.

The role requires 2+ years in operational management, strong KPI results, and the ability to map complex processes while influencing stakeholders across EG.

Qualifications

• 2+ years of operational management experience in a dynamic customer care environment.
• Experience and proven success in developing and meeting/exceeding KPIs.
• Ability to map cross functional and detailed complex processes.
• Proven experience in solving complex problems in business processes; able to think about objectives from multiple perspectives.
• Analyse to cross-EG cross-team cross-functional.
• High energy and a positive outlook with the passion to make things better at every opportunity.
• Outstanding verbal/written communication, collaboration, negotiation, and influencing skills.
• Proven ability to work autonomously in high pressure/demanding team.
• Comfort with ambiguous, constantly evolving situations.
• Self-starter with a high degree of motivation to go above and beyond the task at hand.
• Ability and willingness to travel, as required.

Responsibilities

• Execute process transformation - including discovery, current state analysis, future state design and scalability.
• Analyze current processes to identify inefficiencies and areas for improvement.
• Gather insights to continuously improve the business.
• Apply comprehensive knowledge of operations and processes to create process flows and steps that agents can adhere.
• Provide SME and insights and be able to effectively participate in cross team, cross EG meetings.
• Identify key metrics for tracking process performance of initiatives.
• Assist in change management strategies for successful adoption of new processes.
• Communicate changes effectively to stakeholders, addressing concerns and managing resistance.
• Monitor process performance to ensure objectives are met and adjust as needed to achieve desired outcomes.
• Create compelling visual stories suitable for executive audiences across TPSP.
• Work collaboratively with diverse teams across EG.

Skills

Operational management

KPIs

Process mapping

Cross-functional collaboration

Analytical problem-solving

Attention to detail

Communication

Travel willingness

Job description

Expedia Group in Austin seeks a Senior Partner Improvement Analyst to simplify processes and improve agent and customer experiences. You will lead discovery, current and future state design, and cross-team collaboration to drive measurable efficiency gains.

The role requires 2+ years in operational management, strong KPI results, and the ability to map complex processes while influencing stakeholders across EG.