Senior Process Transformation & Partner Improvement Analyst

Traveltechessentialist; Austin (TX); On-site; USD 104,000 - 146,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Partner Improvement Analyst in Austin to simplify processes and improve agent and customer experiences. You will lead cross-functional initiatives, design scalable workflows, and drive measurable performance gains across TPSP.

The role requires strong communication, problem solving, and an autonomous, energetic approach in a dynamic travel tech environment. Starting pay varies by location and experience; this Austin posting reflects a competitive total

Qualifications

• 2+ years of operational management in a dynamic customer care environment.
• Proven success in meeting/exceeding KPIs and driving process improvements.
• Ability to map complex cross-functional processes and influence outcomes.

Responsibilities

• Execute process transformation across discovery, current/future state design, and scalability.
• Identify inefficiencies and opportunities for improvement in operations.
• Gather insights to continuously improve business performance.
• Create process flows and steps for agent adherence.
• Provide SME input and participate in cross-team meetings.
• Define metrics for tracking performance and drive adoption of new processes.
• Communicate changes to stakeholders and manage resistance.
• Monitor outcomes and adjust to achieve objectives.
• Create visual stories for executive audiences and collaborate with EG teams.

Skills

Operational management

KPI development

Process mapping

Cross-functional collaboration

Communication

Autonomous work style

Travel industry knowledge

Education

Bachelor’s degree or above

Job description

Expedia Group is seeking a Senior Partner Improvement Analyst in Austin to simplify processes and improve agent and customer experiences. You will lead cross-functional initiatives, design scalable workflows, and drive measurable performance gains across TPSP.

The role requires strong communication, problem solving, and an autonomous, energetic approach in a dynamic travel tech environment. Starting pay varies by location and experience; this Austin posting reflects a competitive total