Senior Partner Experience & Operations Lead

Alliant Credit Union; Chicago (IL); Hybrid; USD 119,000 - 205,000; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Education reimbursement

11 paid holidays

Job summary

Alliant Credit Union in Chicago offers a hybrid role focused on delivering a seamless end-to-end member experience across partner ecosystems.

You will collaborate with marketing, product, technology, servicing, operations, compliance, risk, and legal to map journeys from acquisition through onboarding, engagement, servicing, and retention, applying data analysis and process improvements to lift satisfaction and outcomes.

Qualifications

• Minimum - 4 Year Bachelors Degree in Business Administration, Marketing, Operations Management, Finance, Information Security or related
• Preferred - Graduate Degree in Business Administration (MBA) or related
• Minimum - 5 Years of Operations, customer experience, product management, partnership management, consulting, or related
• Minimum - 3 Years of Leading complex cross-functional initiatives involving multiple stakeholders with a focus in product, marketing, digital and servicing or related
• Minimum - 5 Years of Documenting business processes, customer journeys, operational workflows, and business requirements
• Minimum - 5 Years of Analyzing operational, customer, and business performance data to identify improvement opportunities

Responsibilities

• Own the end-to-end member experience across partnership programs by documenting, analyzing, and continuously improving member journeys.
• Identify friction points, operational gaps, and customer pain points across acquisition, onboarding, servicing, and retention processes.
• Develop recommendations and implementation plans to improve member experience, operational efficiency, and partner performance.
• Measure key member experience metrics, operational performance indicators, and business outcomes to drive continuous improvement.

Education

Bachelor's degree in Business Administration, Marketing, Operations Management, Finance, Information Security or related

MBA (preferred)

Job description

Alliant Credit Union in Chicago offers a hybrid role focused on delivering a seamless end-to-end member experience across partner ecosystems.

You will collaborate with marketing, product, technology, servicing, operations, compliance, risk, and legal to map journeys from acquisition through onboarding, engagement, servicing, and retention, applying data analysis and process improvements to lift satisfaction and outcomes.