Senior Partner AI Enablement Manager

Cresta; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and視on

Flexible PTO

Parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness stipend

In‑office meal program and commuter 혜제

Job summary

Cresta is seeking a Senior Partner AI Enablement Manager to build a world‑class AI Receptionist partner ecosystem and drive revenue through enabling partners to position, sell, and deploy Cresta AI Receptionist effectively.

You will own strategy, roadmap, and execution for partner enablement, collaborating with Partner Leadership, Sales, Marketing, Product, and Engineering to deliver scalable programs that accelerate partner ramp and ensure high‑quality engagements.

Qualifications

• 7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles.
• 5+ years designing and running partner, channel, or sales enablement programs at scale.
• 5+ years of experience working in the Contact Center space.
• Experience building programs from the ground up in ambiguous, fast‑moving environments.
• Experience working with technology partnerships.
• Desire to be a platform expert and provide technical guidance.
• Ability to translate business requirements into technical solutions.
• Proven ability to work cross‑functionally with Sales, Product, and Engineering teams.
• Executive‑level communication skills, able to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership
• Strong project management and organizational skills

Responsibilities

• Own the AI Receptionist partner enablement strategy, roadmap, and success metrics.
• Own, configure, and continuously optimize our learning platform to scale enablement across partner types.
• Partner with partner pre-sales to build the go-to‑market motion, including demos, platform customization, and partner‑specific messaging.
• Serve as the AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions, on behalf of the partner team.
• Define and own the partner onboarding and enablement strategy, from first‑touch ramp through certification.
• Serve as the partner‑facing authority on AI Receptionist and define the enablement programs that help partners position, implement, and support deployments.
• Deliver scalable partner readiness programs through live workshops, certifications, self‑service learning, and practitioner enablement.
• Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Creta’s GTM strategy.
• Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner‑sourced and partner‑influenced pipeline.
• Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods.
• Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment.
• Ensure partners can clearly articulate and execute on Cresta’s differentiated value within the AI Receptionist space and industry contexts.
• Collaborate closely with Engineering and Product teams to translate technical capabilities and product recommendations into scalable, self‑service enablement programs and assets for partners.
• Work with Partner Leadership and Partner Sales to develop partner‑specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona‑based messaging.
• Act as a trusted advisor to Partner Leadership and strategic partners, shaping use cases, positioning, and complex enterprise engagements.

Skills

Solutions Engineering

Enablement

Customer Success

Cross-functional leadership

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Creta.

About the role:

As the Senior Partner AI Enablement Manager, you’ll be responsible for building a world-class AI Receptionist partner ecosystem that drives revenue and successful customer outcomes by equipping our partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Receptionist effectively. You’ll own the strategy, roadmap, and execution for AI Receptionist partner enablement, operating with a high degree of autonomy and direct visibility with Partner Leadership.

You’ll work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs that accelerate partner ramp, reinforce Cresta’s value throughout the partner motion, and ensure partners are set up to consistently execute high-quality customer engagements. Your focus will be on building an enablement program targeted at activating strategic technology partners on the Cresta AI Receptionist product.

The ideal candidate brings expertise in enablement program building for live facilitation (virtual and in-person) and scalable self-service enablement delivered through modern learning platforms. Success in this role means creating a program that allows partners to onboard faster and be better equipped to confidently position and execute with Cresta. By partnering closely with Product and Engineering, you will ensure partners stay aligned with evolving AI Receptionist capabilities and are equipped to confidently position, implement, and scale Cresta solutions.

Program Ownership and Strategy

• Own the AI Receptionist partner enablement strategy, roadmap, and success metrics
• Own, configure, and continuously optimize our learning platform to scale enablement across partner types
• Partner with partner pre-sales to build the go-to‑market motion, including demos, platform customization, and partner‑specific messaging
• Serve as the AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions, on behalf of the partner team

Partner Onboarding and Enablement

• Define and own the partner onboarding and enablement strategy, from first‑touch ramp through certification
• Serve as the partner‑facing authority on AI Receptionist and define the enablement programs that help partners position, implement, and support deployments
• Deliver scalable partner readiness programs through live workshops, certifications, self‑service learning, and practitioner enablement
• Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Creta’s GTM strategy

Enablement Measurement and Optimization

• Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner‑sourced and partner‑influenced pipeline
• Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods
• Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment
• Ensure partners can clearly articulate and execute on Creta’s differentiated value within the AI Receptionist space and industry contexts

Cross‑Functional Alignment and Collaboration

• Collaborate closely with Engineering and Product teams to translate technical capabilities and product recommendations into scalable, self‑service enablement programs and assets for partners
• Work with Partner Leadership and Partner Sales to develop partner‑specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona‑based messaging
• Act as a trusted advisor to Partner Leadership and strategic partners, shaping use cases, positioning, and complex enterprise engagements

Qualifications We Value:

• 7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles
• 5+ years designing and running partner, channel, or sales enablement programs at scale
• 5+ years of experience working in the Contact Center space
• Experience building programs from the ground up in ambiguous, fast‑moving environments
• Experience working with technology partnerships
• Desire to be a platform expert and provide technical guidance
• Ability to translate business requirements into technical solutions
• Proven ability to work cross‑functionally with Sales, Product, and Engineering teams
• Executive‑level communication skills, able to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership
• Strong project management and organizational skills

We offer a comprehensive and people‑first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In‑office meal program and commuter benefits provided for onsite employees

Compensation:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate‑specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Creta’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.