Senior Forward Deployed Engineer (AI Agent)

Cresta; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Flexible vacation

Paid parental leave

Job summary

Cresta is seeking an AI Agent Engineer to deploy state-of-the-art AI agents, integrate with external systems, and help customers scale practical AI solutions. You will work closely with customers and our software and ML engineers to ensure high-impact deployments and ongoing improvements to the platform.

You will collaborate with PMs and engineers, gather technical requirements, run demos, and iteratively refine capabilities to maximize ROI and reliability across enterprise environments.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.
• Proficiency in Python and Golang, with the ability to write clean, efficient code.
• Hands-on experience with large language models (LLMs) and prompt engineering techniques.
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Ability to integrate systems via APIs, webhooks, and data pipelines.
• Excellent communication and project management skills.

Responsibilities

• AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s platform.
• System Integration: Build AI agent integrations with external systems via APIs and databases.
• Performance Optimization: Fine-tune prompts and configurations; troubleshoot in enterprise environments.
• Requirements Gathering: Translate business needs into AI Agent solutions with customers and stakeholders.
• Demos & Iteration: Conduct interactive demos and refine solutions based on feedback.
• Project Coordination: Define milestones, plans, and coordinate with internal teams for on-time delivery.
• Partner Cross-Functionally: Collaborate with PMs to define goals and shape product capabilities.
• Technical Guidance: Advise customers on AI agent adoption, architecture, security, and scalability.

Skills

Python

Golang

LLMs

Prompt engineering

Cloud platforms (AWS, GCP, Azure)

APIs and webhooks

Data pipelines

Project management

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Job description

Location: Taiwan

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Creta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

As an AI Agent Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands‑on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.

What You'll Do:

• AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
• System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Performance Optimization: Optimize AI agent performance (e.g. fine‑tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Demos & Iteration: Conduct interactive demos and present compelling proof‑of‑concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on‑time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real‑world deployment learnings.
• Partner Cross‑Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
• Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

What We're Looking For:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 3+ years of full‑time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.
• Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.
• AI/ML Knowledge: Familiarity with AI/ML concepts. Hands‑on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
• AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval‑augmented generation (RAG). Hands‑on experience of building such a system is strongly preferred.
• Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Integration Expertise: Hands‑on experience with integrating systems via APIs, webhooks, and data pipelines.
• Communication: Excellent communication and project management skills.
• Analytical Approach: Ability to use data‑driven decision‑making, including A/B testing and performance monitoring, to refine solutions.
• Collaborative Builder: You thrive in cross‑functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.

Note on Our Hiring Process

We highly value your time and engineering craftsmanship. To ensure a streamlined and objective process, the first step for qualified applicants following an initial resume review is a self‑paced CoderPad technical assessment. This allows you to showcase your practical coding and problem‑solving skills in a real‑world environment before moving into conversational interview rounds.

Perks & Benefits:

We offer a comprehensive and people‑first benefits package to support you at work and in life:

• We offer Cresta employees a variety of medical benefits designed to fit your stage of life
• Flexible vacation time to promote a healthy work‑life blend
• Paid parental leave to support you and your family

Compensation at Creta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Our use of AI in recruiting:

We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [e-mail] (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription:

We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.

Recruiting impersonation scams:

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.