Senior Parking Revenue Accounts Specialist

Dallas Fort Worth International Airport (DFW); Dallas (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Dallas Fort Worth International Airport (DFW) seeks an experienced Revenue Control and Collection professional to handle parking accounts receivable and customer inquiries. You will investigate charges, process refunds, and generate payment documentation within the Parking Control System.

Ideal candidates have a high school diploma, 3 years in administrative or customer relations roles, and strong data entry and Microsoft Office skills. Join a busy finance team committed to accuracy and service.

Qualifications

• Completion of high school curriculum or equivalent.
• Three (3) years of increasingly responsible administrative or customer relations experience.
• Any equivalent combination of education and/or experience may be substituted for the above.

Responsabilités

• Supports high volume inbound and/or outbound Finance parking accounts receivable contacts. Listens or reads keenly and researches issues raised on each call or written contact to understand the nature of inquiry and provide timely, accurate and complete resolution.
• Investigates unique parking guests’ inquiries and takes the appropriate action; through a refund and/or reduction of parking fees due.
• Performs quality control procedures on supporting packet(s) of Parking Control System’s documentation used to resolve guests’ parking fee inquiries.
• Performs duties in the Parking Control System workstations and ancillary systems to research parking operations and resolve customer parking fees or operational disruptions.
• Creates payment documentation to process payments for parking accounts receivables and unblocks NTTA Toll Tag for future access into the DFW parking system.
• Performs a higher level of troubleshooting of parking fee, parking access, and device reader problems utilizing the Parking Control System screens, written systems documentation, operational processes and controls and other available resources
• Contributes to the development of Finance parking accounts receivable procedures, forms, and online materials
• Supports Finance Parking Revenue Team by performing any number of assigned tasks – including but not limited to: Receives and processes daily incoming unpaid parking fee mail; blind audit, records documents, prepares daily bank deposit.
• Performs check processing for parking fee refunds by preparing checks for secondary review and audit including hotels on Airport Premises, Valet, and parking customers.
• Coordinates daily entry of unpaid parking fees into the debt management system; reviews and reconciles records.
• Manages NTTA Toll Tag Exception Report for declined credit cards, including blocking the NTTA Toll Tag until debt is resolved.
• Coordinates the daily DFW Valet audit report for integrity and tracking.
• Performs parking revenue special projects and all duties assigned by the RCCS or designee; collaborates with team to develop efficient processes.

Description du poste

Dallas Fort Worth International Airport (DFW) seeks an experienced Revenue Control and Collection professional to handle parking accounts receivable and customer inquiries. You will investigate charges, process refunds, and generate payment documentation within the Parking Control System.

Ideal candidates have a high school diploma, 3 years in administrative or customer relations roles, and strong data entry and Microsoft Office skills. Join a busy finance team committed to accuracy and service.