Senior Pack Operations Leader — 3PL/Warehouse

ID Logistics US; West Jefferson (OH); On-site; USD 82,000 - 110,000; Full time

Benefits offered by this job

PTO

Sick time

Corporate holidays

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

ID Logistics US is seeking an Operations Manager to support the site General Manager by ensuring efficient warehousing, distribution and packaging operations. The role involves significant customer interaction, focuses on profitability and productivity, and upholds high-quality standards in a safe workplace.

Based at on-site West Jefferson, OH, the position requires 5+ years of management in a high-volume 3PL environment with a strong emphasis on inbound/outbound operations and Lean/Six Sigma.

Qualifications

• 5+ years of management in a high-volume 3PL, distribution, warehousing, and transportation environment.
• High-volume e-commerce experience.
• Strong background in inbound or outbound operations.
• Lean, Six Sigma, or Kaizen principles preferred.

Responsibilities

• Manage staff, set goals, and oversee department activities.
• Handle performance reviews, productivity, quality, and staff concerns.
• Ensure training is completed and records are maintained (OSHA, audits).
• Implement cross-training programs to maximize team effectiveness.
• Manage operations within budget and customer requirements.
• Assist with workforce planning and operating budgets, considering P&L inputs.
• Oversee scheduling, trailer inspections, yard checks, and floor space coordination.
• Monitor KPIs and recommend process improvements.
• Build strong relationships with customers through timely communication.
• Ensure preventative maintenance of equipment and facility, including door checks and housekeeping.
• Promote adherence to safety policies and GMPs.
• Prepare reports and documentation; assist with OS&D claims.

Skills

Leadership

Operations management

Process improvement

Strategic planning

Communication

Education

Bachelor's degree in supply chain or logistics or business-related field

Tools

WMS

ADP (WorkForce Now/WorkForce Manager)

Microsoft Office

Databases

Job description

ID Logistics US is seeking an Operations Manager to support the site General Manager by ensuring efficient warehousing, distribution and packaging operations. The role involves significant customer interaction, focuses on profitability and productivity, and upholds high-quality standards in a safe workplace.

Based at on-site West Jefferson, OH, the position requires 5+ years of management in a high-volume 3PL environment with a strong emphasis on inbound/outbound operations and Lean/Six Sigma.