Senior Outreach & Engagement Lead, CSO Program

City-of-Seattle; Seattle (WA); Hybrid; USD 77,000 - 91,000; Full time

Benefits offered by this job

Hybrid work schedule

Orca Pass

City pension plan

Job summary

Seattle Public Utilities (SPU) is seeking an Outreach and Engagement Lead to steer community engagement for the CSO Reduction Program. You will shape outreach strategy from options analysis through construction, mentor a team of outreach consultants, and manage SPU’s CSO program website.

You will plan and lead dynamic community events, collaborate with City departments and partner agencies, and ensure clear, inclusive communication with neighborhoods impacted by construction.

Qualifications

• Minimum of 3 years of experience in planning, capital projects, community engagement, human services, environmental issues, conservation, project management; or other work directly related to City planning and capital projects.

Responsibilities

• Serve as SPU primary outreach subject matter expert for internal project teams, consulting firms, and coordinate with other City departments and agencies.
• Lead the development of programmatic messaging and engagement standards, develop and execute comprehensive, equity-driven outreach and engagement strategies for the multi-year CSO program.
• Lead community engagement efforts (in person and virtual), such as public meetings, neighborhood briefings, and one-on-one meetings with politically sensitive stakeholders, impacted businesses, and community groups to solicit input and mitigate construction impacts.
• Oversee the development of outreach materials such as fact sheets, websites, notices, etc. adhering to the City’s language access, digital accessibility, and writing style guidance.
• Measure effectiveness of community engagement efforts and ensure documented compliance with all federal and state public participation mandates.
• Oversee and coordinate work of consultant outreach staff and manage consultant budgets and deliverables.
• Track outreach activities, contacts, and community interactions using SPU’s CRM system.
• Coach project team members in communication, presentation, and engagement skills.
• Identify and elevate emerging issues to ensure the 'no surprises rule' for SPU leadership and impacted communities.

Skills

Leadership

Community engagement

Strategic planning

Public speaking

Education

Bachelor's degree in planning or related field

Tools

CRM system

Job description

Seattle Public Utilities (SPU) is seeking an Outreach and Engagement Lead to steer community engagement for the CSO Reduction Program. You will shape outreach strategy from options analysis through construction, mentor a team of outreach consultants, and manage SPU’s CSO program website.

You will plan and lead dynamic community events, collaborate with City departments and partner agencies, and ensure clear, inclusive communication with neighborhoods impacted by construction.