Senior Outcome Customer Engineer: Security & Compliance (NA)

Google; Addison (TX); On-site; USD 174,000 - 252,000; Full time

Job summary

Google is seeking an Outcome Customer Engineer to lead strategic enterprise clients across North America and Latin America through modern security transformations. You will drive maturity of Security Operations with deep SIEM/SOAR expertise and leverage AI-powered automation to accelerate threat detection and response.

You will collaborate with security leaders to accelerate adoption, stay ahead of threats, and influence product and engineering teams with customer-driven insights.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture and cybersecurity in a customer-facing or support role.
• Experience in SecOps product offerings (e.g., SIEM, SOAR) and the broader vendor space in cybersecurity.
• Experience in either system design or reading code (e.g., Java, C++, Python).
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Spanish fluently, to support client relationship management in this region.

Responsibilities

• Manage a portfolio of Tier 1 global accounts through post-onboarding, serving as a trusted advisor to customer executives, driving SaaS value realization, and navigating critical client escalations.
• Lead detection engineering initiatives and design advanced SOAR automation workflows to transition clients from manual processes to scalable, automated response playbooks.
• Architect comprehensive multi-cloud ingestion plans (e.g., GCP) to ensure unified threat visibility and systematically reduce customer security risk.
• Guide clients in adopting security capabilities, demonstrating how to leverage generative AI and Agentic Security Operations Center (SOC) workflows to modernize their security posture.
• Maintain deep technical expertise through continuous enablement on Google Security Operations (SecOps), Google Threat Intelligence (GTI), Chrome Enterprise Premium (CEP), Cloud Security Posture Management (CSPM) tooling, and GCP architecture to remain at the forefront of cybersecurity trends.

Skills

Cloud native architecture

Cybersecurity

SecOps

Java

C++

Python

Stakeholder communication

English and Spanish fluency

Education

Bachelor's degree or equivalent

Tools

SIEM

SOAR

Job description

Google is seeking an Outcome Customer Engineer to lead strategic enterprise clients across North America and Latin America through modern security transformations. You will drive maturity of Security Operations with deep SIEM/SOAR expertise and leverage AI-powered automation to accelerate threat detection and response.

You will collaborate with security leaders to accelerate adoption, stay ahead of threats, and influence product and engineering teams with customer-driven insights.