Senior Outbound Product Manager, AI Platform GTM

Socket.dev; United States; Remote; USD 172,000 - 301,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow is seeking a Senior Staff Outbound Product Manager in the AI Platform area to lead complex customer adoption engagements and rapid Generative AI enablement. You will drive cross-functional programs with executives, customers, and partners, ensuring successful outcomes across initiatives.

You will provide governance, mentor teams, and deliver compelling value propositions while collaborating across the organization to advance platform capabilities.

Qualifications

• Experience leading high-impact, cross-functional programs in a high-tech/SaaS environment.
• Proven ability to partner with executives, customers, and partners to drive outcomes.
• Strong written and verbal communication across technical and business audiences.

Responsibilities

• Provide program management practices to drive project execution throughout the lifecycle.
• Apply Now Create methodology guidance to promote engagement delivery and outcomes.
• Lead cross-functional projects with senior stakeholders and customers.
• Drive collaboration and decision-making across internal and external teams.
• Deliver regular updates to customers and internal parties.
• Facilitate planning meetings, reviews, and retrospectives.
• Govern requirements to align with scope and objectives.
• Present the project value proposition to customers and stakeholders.
• Mentor team members to achieve deliverables and results.

Skills

Program management

Cross-functional collaboration

Exceptional communication

Strategic thinking

Travel up to 50%

English fluency

Education

Bachelor's degree

PM certification (PMP/CSM)

Tools

ServiceNow Implementation Methodology

Job description

ServiceNow is seeking a Senior Staff Outbound Product Manager in the AI Platform area to lead complex customer adoption engagements and rapid Generative AI enablement. You will drive cross-functional programs with executives, customers, and partners, ensuring successful outcomes across initiatives.

You will provide governance, mentor teams, and deliver compelling value propositions while collaborating across the organization to advance platform capabilities.