Senior Outbound Network Optimization Leader

Amazon; Bellevue (WA); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Plan

Paid Time Off

Job summary

Amazon is seeking a Sr. Supply Chain Manager to lead Outbound Customer Experience (CX) Performance within the NACF Supply Chain Optimization team.

You will own cost trade-offs between outbound plan accuracy and network-wide speed, shaping S&OP plans and network design to influence delivery speed and cost at the network level. You will work with planning, design, analytics, and operations teams to model speed sensitivity, optimize connectivity, and quantify FC utilization effects.

Qualifications

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Responsibilities

• Own the Outbound CX speed-vs-cost trade-off framework, driving both tactical execution and strategic improvements to network delivery performance
• Build and execute speed sensitivity and scenario models (BAU-to-Peak ramp, connectivity changes, regional stress testing) that quantify impact to 1D/2D speed and inform S&OP decisions
• Work cross-functionally with planning, design, operations, and analytics teams to identify and implement process improvements that eliminate defects in outbound load-balancing and plan adherence
• Leverage SQL/Python to conduct root cause analysis and data-driven experimentation at scale, translating findings into actionable recommendations for senior leadership
• Develop metrics, early-warning frameworks, and reporting that flag speed risk proactively—contributing to Quarterly Business Reviews (QBRs) at the Director/VP level
• Drive continuous improvement by creating scalable solutions that deliver a richer end-to-end customer experience while balancing cost

Job description

Amazon is seeking a Sr. Supply Chain Manager to lead Outbound Customer Experience (CX) Performance within the NACF Supply Chain Optimization team.

You will own cost trade-offs between outbound plan accuracy and network-wide speed, shaping S&OP plans and network design to influence delivery speed and cost at the network level. You will work with planning, design, analytics, and operations teams to model speed sensitivity, optimize connectivity, and quantify FC utilization effects.