Senior Ops Specialist — Escalations & Margin Master

Airspace; Carlsbad (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health, vision & dental care

401K plan

Training reimbursements

Job summary

Airspace in Carlsbad, CA is seeking an Operations Specialist III who thrives on solving the hardest logistics problems. You will balance cost, speed, and customer impact while resolving escalations and coaching teammates to do the same.

This onsite role requires training on-site at the Carlsbad headquarters and a deep understanding of sector rules, with opportunities to advance to Ops Expert as you demonstrate leadership and performance.

Qualifications

• Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time‑critical logistics escalations
• Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real‑time approval decisions
• Deep, near‑expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
• Track record of coaching or supporting less‑tenured teammates through difficult issues
• Willingness to obtain additional certifications, where applicable within your sector
• Available for 2 weeks of training in person on‑site in our Carlsbad, CA headquarters

Responsibilities

• Independently resolve escalated issues using available resources with minimal to no assistance
• Assist in resolving team member escalations and questions
• Anticipate problems before they surface and act early
• Understand margin versus total cost for an order and apply that knowledge to approvals
• Balance speed, cost, and customer impact in decisions while avoiding unnecessary escalations
• Maintain knowledge of sector process nuances and stay current on related compliance requirements

Skills

Escalation handling

Margin tradeoffs

Regulatory knowledge

Coaching teammates

Decision under pressure

Job description

Airspace in Carlsbad, CA is seeking an Operations Specialist III who thrives on solving the hardest logistics problems. You will balance cost, speed, and customer impact while resolving escalations and coaching teammates to do the same.

This onsite role requires training on-site at the Carlsbad headquarters and a deep understanding of sector rules, with opportunities to advance to Ops Expert as you demonstrate leadership and performance.