Senior Ops Coordinator - Service Delivery

Computacenter AG & Co. oHG; Northern (KY); Hybrid; USD 67,000 - 94,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Senior Operations Coordinator to oversee teams delivering contracted services. You will coordinate work packages, guide onsite personnel, and ensure high-quality service delivery across IMAC and Break & Fix tasks.

The role emphasizes coordinating activities, handling escalations, and driving improvements to customer satisfaction within defined geographic boundaries. This position is based in Kentucky, USA, with responsibilities across ticket and request

Qualifications

• Experience coordinating colleagues in service delivery.
• Familiarity with incident/problem management processes.

Responsibilities

• Manage employees and teams at a work package level within contractual services.
• Serve as the first point of contact for technical content for onsite service personnel and customers.
• Ensure efficient and quality‑assured service delivery of entire work packages, including IMAC or Break & Fix services.
• Support responsible teams in case of technical problems and provide suggestions for continuous improvements.
• Assess and escalate customer complaints or risks with urgency to the appropriate parties.

Job description

Computacenter AG & Co. oHG is seeking a Senior Operations Coordinator to oversee teams delivering contracted services. You will coordinate work packages, guide onsite personnel, and ensure high-quality service delivery across IMAC and Break & Fix tasks.

The role emphasizes coordinating activities, handling escalations, and driving improvements to customer satisfaction within defined geographic boundaries. This position is based in Kentucky, USA, with responsibilities across ticket and request