SENIOR OPERATOR

NYC Department of Social Services; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

NYC Department of Social Services seeks a Computer Associate (Operations) II to function as a Senior Operator within General Support Services. The position focuses on managing the print pool, coordinating print operations across mainframes and multi- platform environments, and supervising junior staff.

Responsibilities include ensuring timely printing of benefits notices, supervising equipment uptime, and monitoring system operations to ensure all jobs start on schedule.

Qualifications

• Certificate from an accredited technical school (approx. 675 hours) in computer operations and two years of related experience.
• Bachelor's degree plus three years of relevant experience as described above.
• High school diploma and four years of relevant experience as described above.

Responsibilities

• Manage printing of negotiable documents in the Print Pool to ensure no interruption of Public Assistance benefits.
• Print notices (Food Stamps, HEAP, Fair Hearing, etc.) for HRA client population.
• Oversee maintenance of multiple printers in the print pool (list of printers) and ensure uptime.
• Supervise Level I operators in Print Pool; schedule production across Unisys Mainframe, IBM Mainframe, Sun and Windows environments.
• Monitor operation of computer systems via CRT consoles; ensure jobs start as scheduled and input files mounted.

Skills

NearStar Datasever Manager

Print controllers

Print equipment operation

Lifting 25 lbs

Education

Technical school certificate (675 hours) in computer operations

Bachelor's degree

High school diploma or equivalent

Job description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (OPERATIONS) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

HRA/General Support Services (GSS) provides safe, healthy, and appropriate facilities for HRA’s various social service programs. Its many functions include facilities planning and coordination, design and construction, renovation, repair and maintenance, custodial and other building services, health/safety program coordination, lease and property management, land use and environmental review activities, contract administration for facilities services, and warehouse operations. GSS plays a major role in HRA emergency preparedness.

General Support Services (GSS) is recruiting one (1) Computer Associate (Operations) II to function as a Senior Operator who will:

• Manage the printing of negotiable documents in the Print Pool mandated by law, to be received within 10 days, to ensure that Public Assistance Benefits are not interrupted.
• Print various Food Stamps notices, Home Energy Assistance Program notices, Fair Hearing notices, and numerous other notices to the HRA Client Population.
• Oversee the maintenance of numerous printers in the print pool which consists of two Unisys 8250 High speed laser printers, three Xerox DOCUPRINT 180 cut sheet printers, one Xerox 4110 EPS cut sheet printer, one Document 75 cut sheet MICR printer and one UNISYS UMS 1000 printer.
• Supervise the activities of the Computer Associates (Operations) Level I in the print pool; schedule production application and assist in the solution of operations and scheduling problems across multiple platforms encompassing the Unisys Mainframe, IBM Mainframe, Sun and Windows environment; maintain file update, monitor The Sun Open Views System, and the Virtual Print System.
• Monitor operation of computer systems by operating CRT consoles in order to determine work to be done; ensure that all jobs are initiated as scheduled and that the appropriate input files requested are mounted on appropriate peripheral device(s).

Hours/Shift: Wednesday, Thursday, & Friday, 10:30am to 11pm

COMPUTER ASSOC (OPERATIONS) - 13621

Minimum Qualifications

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
• A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in '1' above; or

• A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.

Preferred Skills

• Proficient in the use of NearStar Datasever Manager - Experience with various print controllers from vendors such as Fiery, Xerox, Canon, Konica Minolta, etc. - Experience operating print equipment and troubleshooting errors - Able to lift 25 lbs. multiple times daily

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.