Senior Operations Specialist

AG&P Americas Inc.; Town of Texas (WI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

AG&P Americas Inc. is seeking a Senior Operations Specialist to serve as a hands-on partner to the Sr. Operations Manager.

You will coordinate complex workforce deployments, support client initiatives, and help improve operational processes across multiple business functions. In addition, you will prepare operational reports, client-facing materials, PowerPoint presentations, and meeting documentation, while organizing priorities and maintaining records.

Qualifications

• 4+ years of experience in operations coordination, administrative support, workforce management, project coordination, or a related business support role.
• Experience providing administrative support to senior leaders, managers, or operational teams in a fast-paced environment.
• Experience preparing business documents, reports, presentations, meeting materials, and client-facing communications.
• Experience supporting employee onboarding, workforce coordination, scheduling, documentation management, or operational processes preferred.
• Experience working in construction, industrial services, staffing, workforce solutions, or project-based environments preferred.

Responsibilities

• Coordinate complex workforce deployments and support cross-functional initiatives across projects.
• Prepare operational reports, client-facing materials, PowerPoint presentations, meeting documentation, and project updates.
• Organize priorities, track action items, and maintain operational records for clients, employees, and internal operations.
• Collaborate with HR, safety, finance, compliance, and field leadership to ensure proper onboarding and deployment in alignment with schedules.

Skills

MS Office

PowerPoint

Excel

Word

Outlook

SharePoint

Teams

Power Automate

Dashboard creation

Documentation

Communication

Organizational skills

Problem solving

Confidential handling

Self-directed

Cross-functional collaboration

Education

Associate degree in Business Administration, Operations Management, Human Resources, or related field

Equivalent professional experience

Tools

Microsoft 365

Power Automate

Job description

Job Description

Job Description

POSITION PURPOSE

The Senior Operations Specialist is a hands-on, execution-focused role providing advanced operational and administrative partner to the Sr. Operations Manager. This position helps coordinate complex workforce deployments, support client initiatives, improve operational processes, and ensures execution across multiple business functions.

In addition to workforce coordination responsibilities, this role provides senior-level administrative support to the Sr. Operations Manager by preparing operational reports, client-facing materials, PowerPoint presentations, meeting documentation, project updates, and other business communications. The position assists with organizing priorities, tracking action items, maintaining operational records, coordinating meetings, and supporting administrative processes that enhance efficiency for clients, employees, and internal business operations.

The role includes a mix of office-based coordination and field-based support. It involves close collaboration with human resources, safety, finance, compliance, and field leadership to ensure workers are properly onboarded, supported, and deployed in alignment with project schedules and requirements. Strong administrative discipline, attention to detail, professionalism, decision making, problem solving, and the ability to navigate systems and operational tools are essential to the success of this role.

QUALIFICATIONS

Education:

• Associate degree in Business Administration, Operations Management, Human Resources, or a related field preferred; equivalent professional experience may be considered.
• Additional coursework or training in business operations, project coordination, administrative management, or workforce management is a plus.

Experience:

• 4+years of experience in operations coordination, administrative support, workforce management, project coordination, or a related business support role required.
• Experience providing administrative support to senior leaders, managers, or operational teams in a fast-paced environment.
• Experience preparing business documents, reports, presentations, meeting materials, and client-facing communications.
• Experience supporting employee onboarding, workforce coordination, scheduling, documentation management, or operational processes preferred.
• Experience working in construction, industrial services, staffing, workforce solutions, or project-based environments preferred.

Licensure/Certification:

• Valid driver's license with a clean driving record required.
• Professional certifications related to operations management, project coordination, administrative support, or Microsoft Office applications are preferred but not required.

Required Skills:

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) with strong working knowledge of Microsoft 365 applications, including Teams, SharePoint, Planner, Lists, Forms, Loop, OneDrive, and Power Automate. Ability to create professional presentations, reports, dashboards, documentation, and operational workflows that support business operations and executive reporting.
• Strong organizational skills with the ability to manage multiple priorities, competing deadlines, and projects while maintaining accuracy and attention to detail.
• Excellent written and verbal communication skills with the ability to interact professionally with clients, employees, leadership, and cross-functional teams.
• Ability to prepare operational reports, presentations, meeting agendas, action items, and other business materials.
• Strong administrative discipline with the ability to maintain records, track deliverables, and support operational processes.
• Ability to handle confidential employee, client, and business information with discretion and professionalism.
• Strong problem-solving skills with the ability to identify needs, sense of urgency, recommend solutions, be adaptable, and support continuous improvement initiatives.
• Ability to work independently, anticipate operational needs, and provide proactive support to the Sr. Operations Manager.
• Ability to navigate multiple systems, databases, and operational tools while maintaining accurate documentation.
• Strong collaboration skills with the ability to influence without authority, work effectively with human resources, operations, safety, finance, and field leadership teams.

PHYSICAL DEMANDS

• Ability to perform work primarily in an office environment, including prolonged periods of sitting, standing, walking, and working at a computer or works