Operations Support Manager

Masis Staffing Solutions; Worcester (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Masis Staffing Solutions is seeking a Field Operations Support Manager to lead staffing operations across multiple territories with 85% travel. You will collaborate with senior leaders to implement process improvements, ensure client satisfaction, and drive performance against productivity and fill goals.

This role requires a Bachelor's degree and 5+ years in project, client, or account management, plus strong communication and leadership skills.

Qualifications

• :Bachelor's degree in business or related field; 5+ years in project/client/account management or customer service.
• Need to exercise independent judgment and discretion.

Responsibilities

• Collaborate with Sr. Manager of Operations Support and Director to implement systems and process improvements.
• Monitor productivity goals per office and follow up on special projects.
• Ensure compliance with policies and legal requirements.
• Provide training and Train-the-Trainer for Operational Systems.
• Support business development with strategy and client relationship initiatives.
• Assist new business sales to grow market share and profitability.
• Lead continuous service improvement programs for MSS clients.
• Contribute to strategic planning processes with input from operations.
• Design client-specific strategies in collaboration with teams.
• Participate in short-term engagements to deliver service solutions.
• Troubleshoot and resolve special situations to retain clients.
• Plan and execute new client implementations and other projects.

Skills

Recruitment sourcing

Coaching leadership

Client management

Team meeting facilitation

Communication skills

Project planning

Sales & staffing know-how

Financial reporting

Education

Bachelor's Degree in Business Administration/Marketing

Tools

Microsoft Office Suite

Job description

Job Description - Field Operations Support Manager - 85% Travel

PURPOSE

Provide Support to the operational structure in assigned region to ensure top quality staffing services are provided to clients and candidates. Contributes to efficient Masis operations by performing their duties accurately and in a timely manner.

ROLE AND RESPONSIBILITIES

• Work in Conjunction with Sr. Manager of Operations Support and Director of Field Operations and Technology to implement systems and process improvement strategies in different territories as required.
• Be aware of and well informed about productivity/fill goals per office and follow up on special projects assigned to offices that need attention.
• Implement and ensure compliance with policies, practices, and legal requirements.
• Support leadership as Trainer, and Train the Trainer, for identified Operational Systems.
• Work in conjunction with the Business Development Team to develop new business strategies and design and implement initiatives to strengthen existent relationships.
• Contribute to the growth of market share and profit of the company by assisting new business sales when necessary.
• Implement continuous service improvement programs for MSS clients under the supervision and direction of Director of Field Operations.
• Provide input to business development and operational initiatives and assist in client specific strategic planning processes.
• Collaborates with other operations and support personnel to design client specific strategies.
• Participates in short term engagements with Area Managers, Branch Personnel, and clients, to deliver the best possible service solutions to key clients.
• Troubleshoots and brainstorm special situations to retain clients and provide relevant solutions.
• Plan and execute new client implementation and other project management initiatives in assigned territory.
• Adherence to company policy in all matters.
• Perform other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Requires a Bachelor's Degree in Business Administration, Marketing, or related field and at least 5 years of successful project management, client management, account management or customer service experience.
• Must have the ability to exercise independent judgment and discretion.
• Must be an achiever who is competitive, yet team focused with a strategic service approach.
• Proficiency in multiple computer software applications is necessary.

REQUIRED SKILLS

• Ability to create and implement sourcing strategies for recruitment for a variety of roles.
• Ability to inspire, coach and develop others through a shared vision and purpose.
• Ability to select high quality/caliber talent.
• Ability to engage and lead team meetings.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite or related software.
• Ability to report to multiple levels of management.
• Ability to successfully communicate with all levels of workforce.
• Proven track record driving & executing best in class service.
• Proven sales and staffing expertise.
• Proven leadership and team development (lead self, lead others, lead forward)
• Drive a culture of execution.
• Understand Financial reporting/statements.
• High level of concentration.

ADDITIONAL NOTES

Routine office environment and various customer location visits. May require extended daily work schedule, occasional weekends, and travel.