Senior Operations & Programs Manager

Insero Talent Solutions; City of Rochester (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Insero Talent Solutions partners with a community-focused organization in Rochester, New York, to recruit a Business & Operations Manager who can lead day-to-day operations, optimize administrative, financial, facilities, staffing, and program support.

The role partners with the Board to implement strategic priorities, strengthen internal processes, manage budgets, oversee vendors and facilities, supervise staff and volunteers, and ensure scalable, compliant operations across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Organizational Leadership, Finance, or a related field preferred.
• 5+ years of progressive experience in operations, business management, organizational leadership, or a comparable management role.
• Experience overseeing multiple areas of an organization, balancing competing priorities and shifting operational needs.
• Strong financial acumen with experience managing budgets and reporting.
• Demonstrated leadership and people-management skills, including supervising employees, contractors, or volunteers.
• Strong organizational, communication, decision-making, and problem-solving abilities.
• Hands-on and able to work at strategic and tactical levels.
• Experience with facilities, vendor management, events, or related operations is a plus.
• Proficiency with Microsoft Office, Google Workspace, and CRM/membership platforms.

Responsibilities

• Lead the organization’s day-to-day operations across administrative, financial, facility, staffing, and operational functions.
• Partner with the Board of Directors to implement strategic initiatives and organizational priorities.
• Support development and management of the annual operating budget and oversee financial processes.
• Oversee facility operations, scheduling, vendor relationships, and improvements.
• Supervise employees, contractors, and volunteers, including onboarding and performance management.
• Identify opportunities to improve efficiency, communication, and accountability across the organization.
• Ensure programs and organizational initiatives are supported from an operational perspective.
• Maintain an on-site leadership presence and serve as a primary point of contact for stakeholders.
• Oversee organizational communications, including member communications and website updates.
• Identify opportunities to strengthen revenue generation through partnerships, sponsorships, and facility rentals.
• Ensure compliance with regulations and organizational policies.
• Provide regular operational and financial updates to the Board with recommendations.

Skills

Leadership

Financial management

Operations management

Communication

Problem solving

Nonprofit sector experience

Staff supervision

Strategic planning

Education

Bachelor’s degree in Business Administration / related field

Tools

Microsoft Office

Google Workspace

CRM / membership management

Job description

Insero Talent Solutions partners with a community-focused organization in Rochester, New York, to recruit a Business & Operations Manager who can lead day-to-day operations, optimize administrative, financial, facilities, staffing, and program support.

The role partners with the Board to implement strategic priorities, strengthen internal processes, manage budgets, oversee vendors and facilities, supervise staff and volunteers, and ensure scalable, compliant operations across the organization.