Strategic Events Manager: Client Experience & Logistics

Boston Catering & Events; City of Rochester (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Insero Talent Solutions is partnering with a Rochester-based nonprofit to hire an Events Manager. This role combines sales, client service, planning, vendor coordination, and on-site event management for corporate and personal events.

You will lead planning milestones, coordinate timelines, supervise setup and AV needs, and ensure exceptional guest experiences with strong organization and communication, including some evenings and weekends.

Qualifications

• 3+ years of experience in event planning, hospitality, venue management, sales, or customer service.
• Exceptional organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple events and priorities simultaneously.
• Professional, positive, and customer-focused demeanor.
• Ability to work independently while collaborating with clients, vendors, and team members.
• Comfortable working evenings and weekends as event schedules require.

Responsibilities

• Respond promptly to event inquiries and schedule appointments.
• Conduct venue tours and consultations with prospective clients, understanding client needs to recommend appropriate event spaces and services.
• Prepare proposals, contracts, and event documentation.
• Guide clients through the booking and planning process and build strong client relationships while maintaining a high level of service.
• Develop event timelines and coordinate planning meetings.
• Manage event logistics from booking through completion and maintain accurate event files and planning documentation.
• Coordinate with caterers, entertainers, rental companies, florists, and other vendors.
• Oversee event setup and execution to ensure event spaces are properly prepared, including room setup and audiovisual needs.
• Troubleshoot issues and adjust plans as needed to ensure a seamless guest experience.
• Monitor event spaces, public areas, lighting, HVAC, and overall venue presentation.
• Maintain a professional, welcoming presence throughout each event.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Client relations

Vendor coordination

Multi-tasking

Job description

Insero Talent Solutions is partnering with a Rochester-based nonprofit to hire an Events Manager. This role combines sales, client service, planning, vendor coordination, and on-site event management for corporate and personal events.

You will lead planning milestones, coordinate timelines, supervise setup and AV needs, and ensure exceptional guest experiences with strong organization and communication, including some evenings and weekends.