Senior Operations Manager - Rooms

MCR Hotels; Newark (NJ); On-site; USD 120,000 - 140,000; Full time

Job summary

A leading hotel management company seeks a Senior Operations Manager for the Newark Downtown Courtyard. This role involves ensuring guest satisfaction, overseeing hotel operations, and assisting in staff development. The ideal candidate will have strong problem-solving skills, a positive attitude, and a commitment to service excellence. Join a dynamic team in a fast-paced environment with opportunities for career advancement.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Health, Dental, Vision Insurance

Qualifications

• Ability to work well in high-pressure situations.
• Effective at listening and resolving concerns.

Responsibilities

• Assist General Manager in hotel operations.
• Ensure compliance with MCR standards.
• Supervise multiple departments.

Skills

Positive attitude

Problem-solving

Financial understanding

Communication

Service orientation

Education

High school diploma or GED

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

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The Senior Operations Manager - Rooms at the Newark Downtown Courtyard assists the General Manager to ensure guest satisfaction, efficient operation of the hotel and focusing on achieving hotel profitability.

Essential Functions

• Comply and ensure adherence to MCR standards and regulations to encourage safe and efficient hotel operations.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate and Brand training programs.
• Ensure all levels of service are maintained in accordance with directives given by regional leadership.
• Participate in required Manager on Duty coverage as scheduled.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Comply and ensure adherence to MCR and Brand standards and regulations to encourage safe and efficient hotel operations.
• Assist the General Manager with the creation of financial reports as required by MCR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Be in the public areas during peak times, greeting guests and helping as needed.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Perform other duties as assigned.
  
  

Minimum Qualifications

• Must have a positive attitude and willingness to learn.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must have a high school diploma or GED.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
  
  

Preferred Qualifications

• Previous supervisory experience preferred.
• Progressive experience in the hotel industry, including Rooms and Food & Beverage departments.
  
  

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
  
  

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
  
  

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Real Estate and Equipment Rental Services

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