HVAC Service Manager

Wisler Plumbing, Heating, Cooling, & Electric; Rocky Mount (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company-Paid Health Insurance

401(k) with Company Match

Paid Holidays and PTO

Paid Training and Accredited Trade Ed.

Career Growth and Promotion

Tuition Reimbursement

Employee Discounts

Company Vehicle

Daily Hot Breakfast Provided

Volunteer Opportunities

Job summary

Wisler Plumbing, Heating, Cooling & Electric is seeking an HVAC Service Manager in Rocky Mount, VA to drive the service team's profitability and performance. You will oversee technicians, schedule work, and manage budgets to meet goals while upholding safety and quality standards.

Reporting to the Service Leader, you will develop team leaders and field staff, manage expenses and forecasting, and implement targeted training programs.

Qualifications

• High School Diploma or Equivalent
• 3 years HVAC service or skilled-trades experience
• Previous management or supervisory experience
• Strong leadership and employee development skills
• Experience managing budgets, expenses, and job profitability
• Strong scheduling, staffing, and problem-solving abilities
• Excellent communication and organizational skills

Responsibilities

• Lead, coach, and develop team leaders and technicians; ensure performance goals and operational standards are met; conduct team meetings, one-on-ones, ride-alongs, and performance evaluations.
• Manage expenses, staffing levels, supply chain, equipment maintenance, budgets, forecasts, and job costing to maintain profitability and budget goals.
• Create, coordinate, and implement effective training programs tailored to the needs and learning abilities of team members.
• Ensure company vehicles, equipment, and other assets are secure, properly maintained, and used effectively.

Skills

Leadership

Budgeting

Scheduling

Communication

Staff Development

Problem Solving

Education

High School Diploma or Equivalent

Job description

$90,000 - $120,000 annual salary

This position reports daily to Rocky Mount, VA

YOUR NEW ROLE

Our HVAC Service Manager is accountable for the bottom-line profitability of the service team. This role works closely with team leaders to control costs through the efficient management of technicians, equipment, and scheduling, while ensuring staff performance, budget goals, and operational standards are consistently met from both the company’s and client’s perspective.

This position reports to the Service Leader and is responsible for the performance of team leads and field personnel. The incumbent may have direct and/or indirect oversight responsibilities for multiple staff members. Key stakeholders include the executive team, warehouse manager, technicians, customers and vendors/suppliers.

JOB REQUIREMENTS

• High School Diploma or Equivalent
• 3 years HVAC service or skilled-trades experience
• Previous management or supervisory experience
• Strong leadership and employee development skills
• Experience managing budgets, expenses, and job profitability
• Strong scheduling, staffing, and problem-solving abilities
• Excellent communication and organizational skills

PREFERRED QUALIFICATIONS

• Experience managing HVAC service technicians and/or team leads
• Experience with service-industry KPIs and performance metrics
• Experience with job costing and financial forecasting
• Experience developing and implementing employee training programs
• Experience with apprentice development and progression
• Experience managing field operations, equipment, and company assets

KEY ACCOUNTABILITIES

40% - Leadership & Team Development

Lead, coach, and develop team leaders and technicians; ensure performance goals and operational standards are met; conduct team meetings, one-on-ones, ride-alongs, and performance evaluations.

25% - Business Management & Profitability

Manage expenses, staffing levels, supply chain, equipment maintenance, budgets, forecasts, and job costing to maintain profitability and budget goals.

20% - Training & Development

Create, coordinate, and implement effective training programs tailored to the needs and learning abilities of team members.

15% - Company Assets & Resources

Ensure company vehicles, equipment, and other assets are secure, properly maintained, and used effectively.

MEASURES OF SUCCESS

Success is measured by achieving financial and operational goals while maintaining strong service performance, customer satisfaction, employee development, and asset management. This includes meeting budget and profitability targets, maintaining high conversion and customer satisfaction rates, minimizing callbacks and damage, and retaining and developing employees.

WE BELIEVE IN TAKING CARE OF OUR TEAM

• 90% Company-Paid Health Insurance
• Optional Dental and Vision Insurance
• Company-Funded Life and AD&D Insurance
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Paid Training and Accredited Trade Education
• Career Growth and Promotion Opportunities
• Tuition Reimbursement (role dependent)
• Employee Discounts
• Volunteer Opportunities
• Company-Provided Tools/Technology for Field Roles
• Company Vehicle (field positions)
• Daily Hot Breakfast Provided
• Supportive, Family-Oriented Team Culture

ABOUT WISLER PLUMBING, HEATING, COOLING & ELECTRIC

• Wisler proudly serves Roanoke, Franklin County, and the Smith Mountain Lake area. Founded in 1986 by Daniel Wisler, our company was built on one simple principle: always do what is fair and right.
• From the beginning, Daniel led by example-teaching the importance of integrity, accountability, perseverance, and taking responsibility even when it’s difficult. Those values continue to guide our business today and are deeply woven into our culture.
• At Wisler, we believe strong values are the difference between a company that simply survives and one that truly thrives. Our team works hard, supports one another, and takes pride in delivering exceptional service to our community.
• We are committed to developing our people, promoting from within, and creating long-term career opportunities in the plumbing, HVAC, electrical, and water quality industries.

VOTED BEST OF ROANOKE 2026 PLATINUM WINNER IN PLUMBING, HVAC, AND ELECTRICAL SERVICES

WHY YOU’LL LOVE WORKING AT WISLER

At Wisler Plumbing, Heating, Cooling & Electric, we don’t just offer jobs—we build careers.

Our culture is built on respect, accountability, and teamwork. We support each other, celebrate success together, and take pride in the work we do for our customers and our community.

Whether you are starting your career or bringing years of experience, you will find opportunities here to grow, learn, and make a meaningful impact.

Wisler Plumbing, Heating, Cooling & Electric is proud to be an Equal Opportunity Employer.

• Education: High School Diploma or Equivalent
• Experience: 3 years HVAC trades and management Experience
• Skills: Strong communication, attention to detail, and a customer-focused mindset.
• Additional Requirements: Must pass a background check, drug test, and satisfactory MVR record.