Senior Operations Manager (Operations Manager I)

DHL Supply Chain; Wilkes-Barre (Luzerne County); On-site; USD 80,000 - 120,000; Full time

Job summary

DHL Supply Chain is seeking a Senior Operations Manager to oversee warehouse operations and lead a diverse team. This role involves implementing process improvements, ensuring compliance with safety regulations, and fostering a productive environment. The ideal candidate will have a Bachelor's degree and experience in logistics and management.

Benefits

Comprehensive benefits including health, dental, vision, life insurance

401K

Paid vacations and holidays

Business casual environment

Qualifications

• At least 1 year of logistics industry experience required.
• Minimum of 2 years in supervisory or management roles required.
• Experience with P&L management, goal setting, and project management is a plus.

Responsibilities

• Lead and develop a diverse team of Supervisors and indirect reports.
• Design and implement workflows and best practices to boost productivity.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Teamwork

Communication

Analytical Skills

Education

Bachelor's degree or equivalent experience

Job description

Senior Operations Manager (Operations Manager I)

Join us at DHL Supply Chain as a Senior Operations Manager (Operations Manager I). In this role, you will oversee the efficient operation of our warehouses, implement process improvements, and lead our team to success. Your leadership will foster a safe, productive environment and contribute to DHL's reputation as a global leader in contract logistics.

With over 500 facilities and 50,000 associates across North America, DHL Supply Chain operates in more than 150 million square feet of warehouse space, emphasizing teamwork, development, and continuous improvement.

Responsibilities

• Lead and develop a diverse team of Supervisors and indirect reports, promoting inclusion and teamwork.
• Design and implement workflows, labor plans, and best practices to boost productivity and reduce costs.
• Ensure compliance with health and safety regulations, fostering a safety-first culture.
• Analyze KPIs to support decision-making and continuous improvement.
• Encourage open communication among leadership and staff.
• Partner with HR for hiring top talent aligned with organizational values.
• Collaborate with cross-functional teams to ensure timely order fulfillment.
• Proactively address customer concerns to achieve high satisfaction.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• At least 1 year of logistics industry experience required.
• Minimum of 2 years in supervisory or management roles required.
• Experience with P&L management, goal setting, and project management is a plus.

Additional Information

We offer a business casual environment, competitive wages, comprehensive benefits including health, dental, vision, life insurance, 401K, paid vacations, and holidays. DHL is an equal opportunity employer.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics, Supply Chain, Storage