Senior Operations Manager (Operations Manager I)

DHL Germany; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading logistics provider is seeking a Senior Operations Manager to optimize warehouse operations and develop team culture at their Washington facility. This pivotal role involves supervising staff, enhancing productivity, and ensuring compliance with safety regulations. Join us to make a profound impact in a company renowned for excellence in contract logistics.

Benefits

Competitive wages

Affordable insurance benefits (health, dental, vision, life)

401K plan

Paid vacation and holidays

Qualifications

• 1+ years logistics industry experience required.
• 2+ years of supervisory or management experience required.
• Experience with P&L management and project management preferred.

Responsibilities

• Lead and develop diverse team of Supervisors, fostering inclusion.
• Develop workflows and implement best practices to enhance productivity.
• Compile reports on KPIs for informed decision-making.

Skills

Leadership

Process Optimization

Project Management

Team Development

Compliance Awareness

Communication

Customer Satisfaction Management

Education

Bachelor's degree or equivalent experience

Job description

Senior Operations Manager (Operations Manager I)

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education and Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

#LI-Onsite