Senior Operations Manager: Lead & Optimize Logistics

DHL Supply Chain; Tracy (CA); On-site; Confidential; Full time

Job summary

DHL Supply Chain in California seeks a Senior Operations Manager to lead a large warehouse operations team and drive efficiency, safety, and cost improvements. You will design workflows, coach Supervisors, and strengthen KPI reporting across facilities.

The role emphasizes HR collaboration, customer satisfaction, and continuous improvement, with a Bachelor’s degree and 2+ years in management preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years in the logistics industry.
• 2+ years in a supervisory/management role.
• Experience with P&L management, objective setting, and project management.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports with coaching and guidance, building inclusion.
• Develop and implement efficient workflows, labor plans, standardize processes, and introduce best practices to enhance productivity and reduce costs.
• Uphold health and safety regulations, fostering a culture of heightened safety awareness.
• Compile reports on KPIs, including productivity and accuracy metrics, to support informed decision-making.
• Foster open communication and collaboration among leadership and associates for transparency and teamwork.
• Partner with HR and site leadership to ensure a comprehensive hiring process of Supervisors.
• Collaborate with cross-functional teams to ensure timely fulfillment of customer orders and exceed expectations.
• Engage with customers to address concerns and achieve exceptional customer satisfaction.

Skills

Leadership

Coaching

Process improvement

Safety compliance

KPI reporting

Collaboration

Hiring / talent

Cross-functional teamwork

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain in California seeks a Senior Operations Manager to lead a large warehouse operations team and drive efficiency, safety, and cost improvements. You will design workflows, coach Supervisors, and strengthen KPI reporting across facilities.

The role emphasizes HR collaboration, customer satisfaction, and continuous improvement, with a Bachelor’s degree and 2+ years in management preferred.