Senior Operations Manager | Full-Time |Santander Arena

Spectra; Reading (Berks County); On-site; USD 52,000 - 62,000; Full time

Job summary

A leading company in venue management seeks a Senior Operations Manager to oversee all building and event operations at Santander Arena. This role involves managing staff, ensuring facility upkeep, and providing exceptional service during events. Ideal candidates will have a degree and extensive experience in facility management.

Benefits

Health, Dental and Vision insurance

401(k) savings plan

401(k) matching

Paid time off

Qualifications

• Minimum of 4-6 years’ experience in facility events and operations management.
• Knowledge of hockey facility operations preferred.
• Flexible schedule including early mornings, evenings, weekends.

Responsibilities

• Manage all services and activities involved in the operations department.
• Oversee day-to-day building operations and maintenance.
• Provide excellent customer service to internal and external clients.

Skills

Facility operations management

Customer service

Budget management

Interpersonal communication

Decision making

Education

Bachelor’s/Technical degree

Tools

Microsoft Office

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Senior Operations Manager will manage and oversee all building and event operations in the facility from the setup of event through the end of the event. The position will oversee recruitment, training, and evaluation of all operations and housekeeping staff; coordinate communication between the event department and delegate assignments; be responsible for and ensure overall upkeep of the facility.

This role will pay between $52,000-$62,000.

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2025.

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena hosts various live events including concerts, Disney on Ice, and family-friendly events, attracting hundreds of thousands of visitors annually.

Responsibilities

• Manage all services and activities involved in the operations department at Santander Arena & Performing Arts Center.
• Perform and oversee day-to-day building operations, maintenance, and special projects.
• Oversee the Operations team including all third-party operations staff.
• Operate Zamboni ice resurfacer, board edger, and forklift; oversee ice maintenance including maintaining depth and quality on game days for the Reading Royals.
• Handle ice sheet installation and removal, including paint, logos/decals, flooding, and leveling.
• Assist the event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Oversee and monitor changeovers, operations, and housekeeping crews; provide team support as required.
• Maintain and oversee departmental equipment; notify the Director of Operations as additional equipment is needed.
• Provide excellent customer service to internal and external clients to foster a positive employee atmosphere.
• Work closely with the Director of Operations to ensure proper budget management.
• Oversee all purchases of housekeeping supplies and safety equipment for third-party vendors.
• Present operations department reviews in weekly staff meetings.
• Deliver timely and accurate information to operations staff for proper setup and breakdown of the facility.
• Troubleshoot equipment issues, including riding on and walking behind floor scrubbers, carpet cleaners, and lawn equipment.
• Oversee all production equipment, including maintenance and repair as necessary.
• Ensure preventative maintenance of seating and other facilities.
• Facilitate event load-ins and load-outs, often during early mornings or late evenings.
• Communicate promptly with the Director of Operations.
• Respond to requests from tenants or refer them to the Director of Operations.
• Coordinate with third-party vendors and operations managers for upkeep of dressing rooms, locker rooms, and interior painting.
• Schedule third-party staff and ensure proper staffing for events.
• Interact professionally with other facility staff.
• Perform other duties as assigned.

Qualifications

• Bachelor’s/Technical degree from an accredited institution.
• Minimum of 4-6 years’ experience in facility events and operations management.
• Related experience/training in the public assembly industry, with supervisory or management roles.
• Flexible schedule including early mornings, evenings, weekends, holidays, and extended days.
• Knowledge of budget preparation and control.
• Proficiency in Windows and Microsoft Office.
• Knowledge of hockey facility operations, including Zamboni and ice edger, preferred.
• Understanding of event operations, crowd management, safety regulations, and food service practices.
• Experience with concert setup, basketball, hockey, or special events preferred.
• Self-motivated, with excellent interpersonal and communication skills, capable of making decisions in a fast-paced environment.
• Ability to work independently and as part of a team.

Our Commitment

At OVG, we believe diversity and inclusivity drive innovation and excellence. We are committed to creating environments that reflect and celebrate diverse communities and amplify voices from all backgrounds.

Equal Opportunity Employer

Oak View Group is an equal opportunity employer. We do not discriminate based on veteran status, race, religion, sex, national origin, age, disability, or any other protected class.